Expiration Policy

In-Person at Quest Patient Service Centers

If you do not have your sample collected at our Quest Patient Service Center within 60 days of your purchase, your purchase will expire. You will be automatically refunded your total purchase amount minus the non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

At-Home Kits

If your sample does not arrive at our laboratory within 70 days of your purchase, your purchase will expire. You will be automatically refunded your total purchase amount minus the non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information.