Expiration Policy

In-Person in Quest Patient Service Centers

If you do not have your sample collected at our Quest Patient Service Center within 60 days of your purchase, your purchase will expire. You will be automatically refunded your total purchase amount minus the nonrefundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. For some testing programs, you will not be charged the nonrefundable cancellation fee; please review the details of your program for additional information.

COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit

eMed telehealth-proctored purchases are nonrefundable and the Abbott BinaxNOW™ COVID-19 Ag Card Home Test (“eMed Test Kit”) has an expiration date, after which it is invalid and cannot be used. You will not be refunded your purchase price if the eMed Test Kit expires. eMed Test Kits will have a minimum shelf life of 14 days from the date of shipment. Prior to making your purchase, you can review the minimum expiration date for the test you are purchasing on the COVID-19 At-Home Rapid Antigen Test (2-Pack) At-Home Kit product page.

All Other At-Home Kits

If your sample does not arrive at our laboratory within 70 days of your purchase, your purchase will expire. You will be automatically refunded your total purchase amount minus the nonrefundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are nonrefundable as well. Some sponsored testing programs will cover the nonrefundable cancellation fee of $35; please review the details of your program for additional information.