In-Person in Quest Patient Service Centers
You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a nonrefundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. For some testing programs, you will not be charged the nonrefundable cancellation fee; please review the details of your program for additional information.
COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit
eMed telehealth-proctored purchases are nonrefundable and the Abbott BinaxNOW™ COVID-19 Ag Card Home Test (“eMed Test Kit”) has an expiration date, after which it is invalid and cannot be used. You will not be refunded your purchase price if the eMed Test Kit expires. eMed Test Kits will have a minimum shelf life of 14 days from the date of shipment. Prior to making your purchase, you can review the minimum expiration date for the test you are purchasing on the COVID-19 At-Home Rapid Antigen Test (2-Pack) At-Home Kit product page.
All Other At-Home Kits
You have until 11:55 PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a nonrefundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are nonrefundable as well. Some sponsored testing programs will cover the nonrefundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.