Cancellation Policy

In-Person at Quest Patient Service Centers

You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

At-Home Kits

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.