I want to cancel my purchase. How do I do this?

In Person at Quest Patient Service Centers

You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

At-Home Kits

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

To cancel your purchase from the QuestDirect Orders page:

1 Sign in, if you have not already done so.

2 Click the person () icon > QuestDirect Orders to access your purchases.

3 Click the Open Orders tab.

4 Locate the correct purchase and click on it.

5 Click Cancel (to the right of Order Information).

TIP (for tests with appointments)Cancel may appear on the page twice. In the top, right corner of the Order Information section and, below, in the Appointment Information section. Please make sure to click the Cancel button in the Order Information (top) section. The Cancel button (below) in the Appointment Information section only cancels your appointment (and you will not receive an refund until after your order expires).

6 Click Cancel again to confirm that you want to cancel your purchase.