QuestDirect™

You can use QuestDirect™ to select and pay for lab tests. Licensed professionals from PWNHealth LLC and affiliated professional entities (collectively, PWN) will provide clinical oversight of your lab testing, including ordering your selected tests, when appropriate. Then, have your specimen collected for the testing you purchased:

• In-person. If you purchased a test with an in-person option, make an appointment and go visit a Quest Patient Service center to have your specimen (blood and/or urine) collected by a phlebotomist. (Not applicable to the COVID-19 Active Infection test.)

• At a pharmacy drive-thru. If you purchased a COVID-19 Active Infection test with the drive-thru option, go visit the pharmacy drive-thru (at the appointment time you made during purchase) and self-collect a specimen with a nasal swab. A healthcare worker will be there to observe and talk you through the self-collection process.

• At-home. If you purchased a test with an at-home self-collection kit, wait for your at-home kit to arrive and follow the instructions to collect your own specimen (blood [via a finger stick] or nasal swab) and then return the completed kit to Quest in its prepaid, pre-addressed packaging.

Specimens are then delivered to a Quest laboratory for testing. When testing is complete, your results are confidentially evaluated by a physician at PWN. Any result requiring prompt attention will be communicated to you by PWN and all results are sent directly to your secure MyQuest™ account. Test results will be available in your MyQuest™ account in 2–5 business days from the time your specimen is received, depending on your test.

Quest offers testing you can purchase for yourself, with physician oversight, as follows:

• Tests with an In-Person at Quest or In-Person at Drive-Thru option can be purchased in all states except Arizona, Alaska, and Hawaii, as well as Puerto Rico.

• Tests with an At-Home Kit option can be purchased in all states except Arizona, New York (with the exception of the COVID-19 Active Infection Test and FIT Colorectal Cancer Screening), Alaska, and Hawaii, as well as Puerto Rico.

Please note that New York residents may purchase an at-home collection kit for a COVID-19 Active Infection Test and a FIT Colorectal Cancer Screening. New York residents may not purchase any other at-home collection kits.

We strongly recommend that you share your test results with your doctor in order to make the best health decisions.

When you purchase testing from QuestDirect, be aware of this important information:

• QuestDirect tests are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government. You understand that Services purchased under or through QuestDirect are solely your financial responsibility.

COVID-19 testing may be fully paid by your health plan or by the government, with no out-of-pocket cost, when billed directly to your health plan or the government. For more information about a no-cost COVID-19 Active Infection testing option with QuestDirect, click here.

Note: QuestDirect is unable to provide you with a receipt that contains the basic information generally required by health plans for reimbursement. If you are planning to submit for reimbursement via your savings account, these codes may be helpful.

• Testing purchases include a non-refundable cancellation fee. For additional information, please review the Cancellation Policy and Expiration Policy for the testing you purchase.

Quest is working with PWNHealth LLC and its affiliated professional entities (collectively, PWN) to provide independent physician services to you in connection with QuestDirect. PWN services include physician oversight of all tests (based upon the information that you share with Quest), including ordering tests, if appropriate, and evaluating results once available. You will also have the opportunity to speak with a PWN physician to discuss any of your lab results, and in some states, the PWN physician will be able to provide treatment for some conditions. Before submitting your payment for your testing purchase, you will see the amount of fees Quest is collecting from you on behalf of PWN for their services to you.

Licensed PWN physicians provide oversight for all lab tests, based upon the information that you share with Quest. This includes ordering tests, if appropriate, and evaluating results once available. You will have the opportunity to speak with a PWN physician to discuss any of your lab results; and in some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention, or is a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team. All of your QuestDirect results will be sent directly to your MyQuest™ account.

If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday–Friday 9:00 AM–5:30 PM EST at 1.855.205.6146.

Services provided by PWN are subject to its terms and conditions and privacy policies. To read PWN's terms and privacy policies, click here.

You look for lab tests that meet your specific health needs. Many of our tests require that you visit a Quest Patient Service Center to have your specimen collected, but some of our tests your specimen can be collected at home via an at-home kit. Once you find tests you are interested in, you select them online and pay for them online. Licensed professionals at PWN will provide clinical oversight of your lab testing, including ordering your selected tests, if appropriate. You then have 60 days to come to a Quest Patient Service Center to have your specimen (blood and/or urine) collected for testing, or 70 days to collect your sample (using the instructions included with the at-home kit) and then return the at-home kit in its prepaid, pre-addressed packaging. The results of your testing will be confidentially evaluated by PWN. Any result requiring prompt attention will be communicated to you by PWN and all lab test results are sent directly to your secure MyQuest™ account.

Note: If you purchased a test with in-person at Quest specimen collection and are unable to come in to have your specimen collected within 60 days of purchase, your purchase will expire. Additionally, if you purchased test with an at-home collection kit and are unable to return your completed kit within 70 days of purchase, your purchase will expire. For more information, please see our Expiration Policy.

Some of our tests have two prices because we can offer you the choice of coming into a Patient Service Center to have your specimen collected (in-person at Quest), going to a pharmacy drive-thru where you are observed while collecting your own specimen (in-person at drive-thru), or receiving an at-home kit, where you can collect your own sample (at home) using the included instructions and then return your kit to Quest in its prepaid, pre-addressed packaging.

If you are looking at our list of tests, a banner message of At-Home Kit Only or At-Home Kit Available appears below the picture and above the name of the test. Additionally, you can sort the list of tests to only show tests that have at-home kits by selecting the Show At-Home Kits Only check box.

If you are looking at the page that tells you information about a specific test, underneath the price you will see a box with Test Options in it. Clicking the arrow will show you the test has different options for collecting a specimen: an In-Person at Quest option (or a In-Person at Drive-Thru option[COVID-19 Active Infection testing only]) and a Receive At-Home Kit option. If there is no Test Options box, and you can't choose an option, the specimen is always collected In-Person at Quest (where you go to a Quest Patient Service Center).

If the test or at-home kit for a test that you are interested in is sold out, click the E-mail Me When Available link to sign up to receive a notification email when the at-home kit is back in stock and/or the test is available for purchase.

The test is the same high-quality validated solution offered to providers.

In traditional healthcare, a patient’s medical provider assesses the patient and makes a determination if testing or other treatment or diagnostic procedures are medically necessary and appropriate. Any fees for services are then typically submitted for reimbursement to a health plan or the government or paid for out of pocket.

With QuestDirect, an individual can conveniently select a test and purchase it online. A physician licensed in your state, reviews each test request, and if appropriate, places an order for testing. Individuals have the opportunity to speak with a licensed physician about their results.

QuestDirect can’t tell you which tests to purchase. You can find an explanation of our tests on our website, but if you’re not sure which to choose, we strongly recommend speaking with your doctor.

While browsing through the available testing options, click Learn More to find out more information about the tests that are offered, along with any pretesting requirements.

QuestDirect offers testing you can purchase for yourself, with physician oversight, as follows:

• Tests with In-Person at Quest option can be purchased in all states except Arizona, Alaska, and Hawaii, as well as Puerto Rico.

• Tests with an At-Home Kit option can be purchased in all states except Arizona, New York (with the exception of the COVID-19 at-home kit and the FIT Colorectal Cancer Screening), Alaska, and Hawaii, as well as Puerto Rico.

Please note that New York residents may purchase an at-home collection kit for a COVID-19 Active Infection Test and a FIT Colorectal Cancer Screening. New York residents may not purchase any other at-home collection kits.

Note: In Arizona, Sonora Quest Laboratories offers testing that you can purchase through My Lab ReQuest™. Visit www.MyLabReQuest.com to learn more.

1 Start by finding the QuestDirect tests you are interested in purchasing.

Click Browse Our Tests to access the lab tests which are available for purchase. If you're looking for a specific lab test, you can search for it, or limit the list you are viewing to specific types of lab tests by clicking one of the health categories. If you are interested in purchasing an at-home kit, you can also filter the test list to show at-home kits only.

2 Determine if a test is right for you and add it to your cart.

Once you have found a test you are interested in, click Learn More, review the available information, and then click Add to Cart. (If a test is offered with sample collection in-person at Quest or at home with an at-home kit, you will have to pick your sample collection option prior to adding it to the cart.) Next, you may be asked several questions that will help determine if the lab test you selected is right for you. If it is, the lab test will be added to your cart. If it isn't, then the test will show as unavailable for purchase.

Note: Our system currently doesn’t support purchasing tests with different collection options (for example, in-person at Quest and an at-home kit) as a single transaction. In fact, each at-home kit or in-person at drive-thru collection option must be purchased individually as a separate transaction.

Please purchase tests with an in-person at Quest option in one transaction and then purchase each test with an at-home kit or in-person at drive-thru option individually in a separate transaction.

3 Check out. Go to your cart () and checkout:

a If you already have a MyQuest account, sign in; otherwise, click Continue as a New Customer.

You must have a MyQuest account if you want to purchase QuestDirect tests for yourself because MyQuest provides a secure way for you to receive your lab test results. If you don't already have an account, you can create one as part of the checkout process.

b If you are purchasing at test where your sample will be collected in-person at Quest, schedule an appointment time and the location where you will get your specimen collected or click Decide later.

Keep in mind that for tests where your sample is collected in-person, you have 60 days to go to a Quest Patient Service Center and get your sample collected.

Note: If you are purchasing a COVID-19 Antibody test, for the safety of our patients and employees, you must schedule an appointment time. For all other testing, appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening, and same-day service cannot be guaranteed.

c If you are a new customer, do the following:

1 Type in your Personal Information, including your shipping address (if needed), and click Continue.

If you are purchasing a test with an at-home collection kit, we do not deliver to PO/UPS Boxes or APO/FPO/DPO addresses.

2 Type in your email address and a password and then click Create Account.

Passwords are case-sensitive, must be 8-22 characters in length, and contain at least one alphabetic and one numeric or special character.

d Type a Promo Code and then click Apply, if applicable.

e Type your payment information and click Purchase to purchase your QuestDirect tests.

When your purchase is complete, a confirmation page appears with your order details. You will also receive a confirmation email with additional information. At any time, you can go to the QuestDirect Orders page where you can view your order details, appointment information (if applicable), and receipt.

If you purchased a test with an at-home collection kit, the at-home kits should arrive within a few days (COVID-19 Active Infection at-home kits are shipped overnight via FedEx^®).

If you purchased a test where your sample is collected in-person (at a Quest Patient Service Center or in-person at a pharmacy drive-thru, please bring your QuestDirectorder number with you.

4 Finish setting up your MyQuest account. (If you created a new account as part of your purchase.)

Before your lab test results can be delivered, you will need to verify your identity and authorize delivery of your results to your MyQuest account. You can do this by accessing your MyQuest Notifications () and completing the following two Actions Required:

• Verify. You must validate your identity to fully utilize the platform.

• Authorize. You must provide Privacy Authorization to receive test results.

Yes, you can purchase multiple tests , but please note that our system currently doesn’t support purchasing different test options as a single transaction. In fact, each test with an at-home kit or in-person drive-thru collection option must be purchased individually as a separate transaction.

Please purchase tests that have an in-person at Quest sample collection option in one transaction and then purchase each test with an at-home collection kit or in-person drive-thru collection option individually, in separate transactions.

No. You can only purchase tests for yourself. Laboratory tests must be performed on the person whose name is on the order. The order accompanies your specimen through testing, and the result will only appear in your MyQuest account after you verify your identity.

Additionally, if you are coming in for sample collection, when you come to a Quest Patient Service Center, we verify ID so we know that the person who purchased the testing and the person who has presented are the same.

No. Currently QuestDirect tests are only available for those 18 years or older.

Note: If you want to get your child, who is under 18, tested for COVID-19, you can have your doctor place an order on hold and schedule a test at a participating Walmart near you by visiting www.MyQuestCOVIDTest.com.

You never need an appointment if you purchased a test with an at-home self-collection kit. If you are purchasing a COVID-19 Antibody test, for the safety of our patients and employees, you must schedule an appointment time. For all other testing, appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening, and same-day service cannot be guaranteed.

If you choose not to schedule an appointment, please remember that you have 60 days from the purchase date to come in for testing. And when you do come in, please bring your QuestDirectorder number or a copy of your order details with you.

No, you do not need to make separate appointments.

When you come in for your appointment, make sure to let your phlebotomist know that you would like to have your sample collected for your doctor-ordered tests and your QuestDirect-purchased tests.

Note: If you purchase an at-home self-collection kit from QuestDirect, you need to follow the included instructions to collect your sample and then return the at-home self-collection kit as directed. No Appointment necessary.

Once you have successfully purchased QuestDirecttesting, a confirmation page appears (with an option to print your receipt). You will also receive a confirmation email. Additionally, you can also review your order details, appointment information (if applicable) , and receipt from the QuestDirect Orders page.

You can review and print a copy of your order details from the QuestDirect Orders page. Click the person () icon > QuestDirect Orders. Next, find the order you are looking for. Click the Open Orders tab if you have not yet come in to a Quest Patient Service Center for specimen collection or if you are still waiting on your lab results; otherwise, click Order History. Click the correct purchase to view your order details and, if applicable, appointment information. Click View Receipt to access a printable version of your order details and, if applicable, appointment information.

In-Person at Quest Patient Service Centers

You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

At-Home Kits

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

In-Person at Quest Patient Service Centers

If you do not have your sample collected at our Quest Patient Service Center within 60 days of your purchase, your purchase will expire. You will be automatically refunded your total purchase amount minus the non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

At-Home Kits

If your sample does not arrive at our laboratory within 70 days of your purchase, your purchase will expire. You will be automatically refunded your total purchase amount minus the non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information.

The email is letting you know that you only have a few days left to go have your specimen collected or to return your at-home kit in its prepaid, pre-addresed packaging before your purchase expires and your purchase is refunded according to our expiration policy.

For more information, please review our Expiration Policy.

You can find out your purchase/order expiration date by looking at your:

• Order confirmation email. The email you received when ordering tests has the Order Expires date in the gray box.

• Order details. Sign into QuestDirect and click the person () icon > QuestDirect Orders. Next, click a purchase on the Open Orders tab to view the order details. The Order Expires date will be next to the Order Date. If the purchase that you are looking for is not on the Open Orders tab, it may have expired. Click the Order History tab, where you will find all completed, expired, and canceled orders.

• Receipt. While viewing the Order Details, click View Receipt. The Order Expires date will be next to the Order Date.

• Purchase expiration reminder emails. You will receive 2 reminder emails before your purchase expires.

Once your purchase expires, you can no longer complete testing. You will receive an email letting you know that your purchase is now expired and that you will receive a refund shortly (details are in the email). You will be automatically refunded your purchase amount minus the non-refundable cancellation fee and applicable taxes. For additional information, see our Expiration Policy.

Laboratory testing cannot be prioritized or expedited for any testing purchased through QuestDirect.

In-Person at Quest Patient Service Centers

You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

At-Home Kits

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

To cancel your QuestDirect purchase from the QuestDirect Orders page:

1 Sign into QuestDirect, if you have not already done so.

2 Click the person () icon > QuestDirect Orders to access your QuestDirect purchases.

3 Click the Open Orders tab.

4 Locate the correct purchase and click on it.

5 Click Cancel (to the right of Order Information).

TIP (for tests with appointments): Cancel may appear on the page twice. In the top, right corner of the Order Information section and, below, in the Appointment Information section. Please make sure to click the Cancel button in the Order Information (top) section. The Cancel button (below) in the Appointment Information section only cancels your appointment (and you will not receive an refund until after your order expires).

6 Click Cancel again to confirm that you want to cancel your purchase.

An at-home kit is composed of items that you need to collect a sample (either blood or nasal secretions) and then safely return that sample to Quest for laboratory testing. Each kit contains an instructional guide that lists all of the materials included with the kit and provides detailed instructions on how to collect a sample. Some instructional guides also contain URLs (links) to instructional videos. If your kit's instructional guide includes a link to a video, it is very important that you watch the instructional video prior to collecting your sample.

When your at-home kit arrives, it will contain everything you need to collect your sample, including instructions and a welcome letter. If you need additional information or would like to see an instructional video on how to collect your sample, please visit our How It Works page.

You have 70 days from the date of purchase to return your completed at-home kit to Quest in its prepaid, pre-addressed packaging. For additional information, please see the Expiration Policy.

Please review all the documentation that came with your at-home kit. You will find instructions which outline how much time can pass between collecting your sample and returning it to Quest.

Some tests require that you refrain from eating or drinking anything but water (fasting) prior to collecting your sample. Fasting or diet requirements will be detailed in the letter that accompanies your at-home kit.

If the test or at-home kit for a test that you are interested in is sold out, click the E-mail Me When Available link to sign up to receive a notification email when the at-home kit is back in stock and/or the test is available for purchase.

At-home kits should arrive within a few days (COVID-19 Active Infection at-home kits are shipped overnight via FedEx^®).

You can ship your at-home collection kit to your residence. At this time we cannot ship to PO/UPS Boxes or APO/FPO/DPO addresses.

At-home collection kits can be purchased and shipped to your residence in all states except Arizona, New York (except for the COVID-19 at-home kit and the FIT Colorectal Cancer Screening), Alaska, and Hawaii, as well as Puerto Rico.

Note: New York residents may purchase and receive an at-home collection kit for a COVID-19 Active Infection Test and a FIT Colorectal Cancer Screening.

During the checkout process you can provide an alternate shipping address, but please note that we cannot ship to PO/UPS Boxes or APO/FPO/DPO addresses.

At-home collection kits, with the exception of the COVID-19 Active Infection Test and FIT Colorectal Cancer Screening, are shipped (ground) via the United States Postal Service (USPS) . The COVID-19 Active Infection at-home collection kit is shipped overnight via FedEx® and the FIT Colorectal Cancer Screening at-home collection kit is shipped ground via FedEx.

Shipping is included in the price of the at-home kit.

Shipping status can be found on your Receipt page, the Open Orders tab, and on the Order Details page.

To view the shipping status for your order:

1 Click the person () icon > QuestDirect Orders.

2 Click Open Orders.

3 Locate your order and look for the Track Your Order, Track Your Return, and/or Shipped Date columns.

You will see the following if you purchased a COVID-19 Active Infection test with an at-home collection kit or a FIT Colorectal Cancer Screening at-home collection kit:

• If the kit has not yet shipped, you will see "Processing Shipment."

• If the kit has shipped, you will see the date on which it was shipped, along with 2 FedEx^® tracking numbers. Do one of the following:

• If your order is on the way to you at your shipping address, click the Track Your Order number.

A FedEx web page should open with information about your shipment.

• If you dropped off a completed at-home collection kit at a FedEx dropbox, click the Track Your Return number.

A FedEx web page should open with information about your shipment

You will see the following if you purchased an at-home kit collection kit for one of the other tests: 

• If the kit has not yet shipped, you will see "Processing Shipment."

• If your at-home self-collection kit has shipped, you will see the date on which it was shipped.

At this time, we can only track COVID-19 Action Infection and FIT Colorectal Cancer Screening at-home self-collection kits back to a Quest Laboratory. To find out where your COVID-19 Active Infection or FIT Colorectal Cancer Screening at-home self-collection collection kit is now:

1 Click the person () icon > QuestDirect Orders.

2 Click Open Orders.

3 Locate your order and look for the Track Your Order, Track Your Return, and/or Shipped Date columns.

4 Click the Track Your Return number.

A FedEx^® web page should open with information about your shipment.

No. We are unable to stock at-home self-collection kits in our Quest Patient Service Centers.

No. We are unable to accept at-home kits or your sample at our Quest Patient Service Centers. Please use the prepaid, pre-addressed packaging to return your completed at-home kit.

No. We do not have services which enable us to pick up your completed at-home kit or sample. Please use the prepaid, pre-addressed packaging to return your completed at-home kit.

No. Each sample should be returned in the prepaid, pre-addressed packaging that it came with. Please review the instructions that came with your at-home kit. There is important information on how to package your sample and return it.

Tracking information is available as follows: 

• For the COVID-19 Active Infection test with an at-home collection kit, you can track your shipment. Until your COVID-19 Active Infection at-home collection kit is shipped, you will see Processing Shipment for the Shipped Date. Once your at-home collection kit is shipped, the Shipped Date will be updated to the correct date and 2 tracking numbers will be assigned. The first number (Track Your Order) is used to track the shipment to your address. The second number (Track Your Return) tracks the shipment of your completed at-home collection kit back to a Quest Laboratory.

• For the FIT Colorectal Cancer Screening (which is only available as an at-home collection kit) you can track your shipment. Until your FIT Colorectal Cancer Screening at-home collection kit is shipped, you will see Processing Shipment for the Shipped Date. Once your at-home collection kit is shipped, the Shipped Date will be updated to the correct date and 2 tracking numbers will be assigned. The first number (Track Your Order) is used to track the shipment to your address. The second number (Track Your Return) tracks the shipment of your completed at-home collection kit back to a Quest Laboratory.

• For all other tests with an at-home collection kit, you can only find out if your order is still being processed or the date on which your at-home collection kit was shipped. Until the at-home collection kit is shipped, you will see Processing Shipment for the Shipped Date. Once your at-home collection kit is shipped, the Shipped Date will be updated to the correct date.

To find out where your order is now:

1 Click the person () icon > QuestDirect Orders.

2 Click Open Orders.

3 Locate your order and look for the Track Your Order, Track Your Return, and/or Shipped Date columns.

You will see the following if you purchased a COVID-19 Active Infection test with an at-home collection kit or a FIT Colorectal Cancer Screening at-home collection kit:

• If the kit has not yet shipped, you will see "Processing Shipment."

• If the kit has shipped, you will see the date on which it was shipped, along with 2 FedEx^® tracking numbers. Do one of the following:

• If your order is on the way to you at your shipping address, click the Track Your Order number.

A FedEx web page should open with information about your shipment.

• If you dropped off a completed at-home collection kit at a FedEx dropbox, click the Track Your Return number.

A FedEx web page should open with information about your shipment

You will see the following if you purchased an at-home kit for all other tests: 

• If the kit has not yet shipped, you will see "Processing Shipment."

• If your at-home self-collection kit has shipped, you will see the date on which it was shipped.

Shipped Date and tracking information can also be found on the Open Orders tab (when you first access Order Details) and on the receipt.

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

You can contact us for a replacement kit. Your at-home kit contains a welcome letter and an instructional guide. Both of these items include information on how to contact us.

If you no longer have access to these items, sign into QuestDirect with your MyQuest username and password, click Contact Quest > Message Quest, and then use Quest Chat to ask for a replacement kit.

You can contact us for a replacement kit. Your at-home kit contains a welcome letter and an instructional guide. Both of these items include information on how to contact us.

If you no longer have access to these items, sign into QuestDirect with your MyQuest username and password, click Contact Quest > Message Quest, and then use Quest Chat to ask for a replacement kit.

You can contact us for more information on how to return your completed at-home kit. Your at-home kit contains a welcome letter and an instructional guide. Both of these items include information on how to contact us.

If you no longer have access to these items, sign into QuestDirect with your MyQuest username and password, click Contact Quest > Message Quest, and then use Quest Chat to ask for more information about returning your completed at-home kit.

Your at-home kit contains everything you need to collect your sample, including instructions and a welcome letter. If you need additional information or would like to see an instructional video on how to collect your sample, please visit our How It Works page. If you need additional help, please call the number listed in the instructional guide or welcome letter.

Please review all the documentation that came with your at-home kit. You will find instructions which outline how much time can pass between collecting your sample and returning it to Quest.

Please review all the documentation that came with your at-home kit. The instructions and/or instructional video should provide you with information about collecting a sample while sick.

No. Without a requisition your sample cannot be tested. For more information, please contact us using the phone number located in your welcome letter and/or instructional guide.

If you no longer have access to these items, sign into QuestDirect with your MyQuest username and password, click Contact Quest > Message Quest, and then use Quest Chat to speak with a customer representative.

Use the following steps to create a MyQuest account from QuestDirect:

1 Go to QuestDirect.QuestDiagnostics.com, add 1 or more tests to your cart, click to review your purchase, and then click Checkout.

2 When prompted, click Continue As New Customer.

3 Schedule your appointment by entering your search criteria, selecting an available time slot, and clicking Next: Your Info.

4 In the Personal Information area, complete all required fields and then click Continue.

5 When prompted, verify that your personal information is accurate. Your personal information is used to match you to your lab results.

6 In the Create Your Account area, type your email address and a password, and then click Create Account.

7 If a reCAPTCHA window appears, select the specified items and click Verify; otherwise, continue with the next step.

8 In the Payment Information section, complete all required fields, select the terms of service checkbox, and then click Purchase.

9 Access the email account that you entered in step 5 and open the “Registration Email Confirmation” email from Services@QuestDiagnostics.com, which might be in your spam folder.

10 Click the Account Confirmation page link to verify your email address.

11 Go to MyQuest.QuestDiagnostics.com and SIGN IN.

12 When prompted, click Verify Identity to start the identity verification process so that you can view your test results when they become available.

13 Read the Identity Verification statement, optionally type the last 4 digits of your social security number (especially if you have a common name), and then click Continue.

14 On the Identity Verification Questions page, answer all 3 questions, and then click Continue.

15 On the Privacy Authorization page, click to read the Patient Authorization To Send Protected Health Information and the Notice To The Patient. Select the I have read, understand, and agree to terms of service above check box and then click I AGREE. When prompted with Identity Verification Complete, click Return Home.

Congratulations! You have successfully created a MyQuest account and verified your identity. If you had lab tests done at Quest Diagnostics within the last year, those lab results will be available in MyQuest within the next 24 hours. Otherwise, results will be available within 2–5 days of your visit to a Quest Patient Service Center.

Create a MyQuest account from QuestDirect video tutorial

Create a MyQuest account from QuestDirect quick reference guide

We want to securely deliver your lab test results to you. As part of the purchasing process, you will need to sign into your MyQuest account. If you don't already have one, you will be asked to create one.

Note: If you have a MyQuest account, but have not completed/verified it, you must do so in order to receive your lab test results. Check your MyQuest Notifications (). You may have notifications requesting that you verify your identity or authorize that your lab test results be delivered.

For more information on the features and functionality available in MyQuest, go here. Otherwise, please sign in and explore your MyQuest account.

Use the following steps to retrieve your username:

1 Click Sign in, and when you are on the Login page, click Forgot Username (located under the Login button).

2 Type the first name, last name, email address, and date of birth associated with your account.

3 Click Submit.

You will be sent an email from Services@QuestDiagnostics.com that contains your username.

4 Go to your email (the one that is associated with your account) and look for the email from Services@QuestDiagnostics.com with the subject of Forgot Username Email. If you don't see it, check your spam folder.

5 If you have forgotten your password, continue with the FAQ below.

Retrieve your username video tutorial

Retrieve a forgotten username quick reference guide

Use the following steps to reset your password:

1 Click Sign in, and when you are on the Login page, click Reset Password (located under the Login button).

2 Type your username and click Next.

You will be sent an email from Services@QuestDiagnostics.com that contains a verification code. This verification code will only remain valid for 30 minutes.

3 Go to your email (the one that is associated with your MyQuest account) and look for the email from Services@QuestDiagnostics.com. If you don't see it, check your spam folder.

4 Type the Eight-Digit Verification Code and then click Next.

5 Type your new password, and then type it again to confirm.

Passwords are case-sensitive, must be 8-22 characters in length, and contain at least one alphabetic and one numeric or special character.

6 Click Next.

7 When you see the Success page, click Back to Login and then log in to your account.

Reset your password video tutorial

Reset a forgotten password quick reference guide

QuestDirect promo codes are codes that you can use to get a discount on your purchase. Some promo codes can be applied to an entire purchase, others can only be applied when purchasing a specific test or panel. Carefully review your promo code so that you understand when it can be used.

QuestDirect promo codes may be offered on the QuestDirect website (on the homepage), through an email, or from some of our partners. Please carefully review the information that comes with the promo code. Some promo codes can be applied to an entire purchase, while others can only be applied when purchasing a specific test or panel.

You cannot sign up to receive promo codes. QuestDirect promo codes may be offered on the QuestDirect website (on the homepage), through an email, or from some of our partners.

You can use your promo code during the checkout process. When you reach the step 2 of 2: Tell us more about you page, in the Payment Information area, you can type in and then apply your promo code. Your discount will then show up as a line item in the subtotal and the total with be updated to reflect the discount.

Notes:  

• If a test-specific offer is available, and you add that test to your cart, the promo code automatically displays in the Payment Information area. If you want to use a different promo code, click Remove, and then add the promo code you want to use.

• If you do not complete the checkout process and navigate away from the page with payment information, the promo code will be removed. You must retype the promo code when you return to this page.

You can only apply 1 promo code per purchase.

Make sure there are no typos, that the promo code hasn’t expired, and that the promo code is valid for the services that you are purchasing.

Note: Some promo codes can only be applied when you purchase specific tests. Please see the information provided with your promo code for details.

If you received a promo code in an email, we do not have the functionality to resend the email or retrieve the promo code. If it’s an offer you found online, we cannot search for it. If you are able to locate the promo code once more, please apply it directly to your order on QuestDirect.

Promo codes must be entered during checkout. They cannot be retroactively added. If you are unsure if you added a promo code, check your receipt or review your purchase on the QuestDirect Orders page. If a promo was applied, you will see the discount in a line item of the subtotal and in the total.

It depends on the offer. Some promo codes can only be redeemed by you and cannot be shared. Others can be redeemed by anyone. Please see the information provided with your promo code for more information.

Promo codes are transferable; however, some promo codes may only be redeemable once, other ones can be redeemed one time per user. Please see the information provided with your promo code for more information.

Please be aware that when you visit one of our Quest Patient Service Centers:

• Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening and same-day service cannot be guaranteed.

• We require that all patients wear a mask or face covering in our Patient Service Centers. (A bandana or handmade mask is acceptable.) When checking in, you'll be invited to use hand sanitizer.

• At some Quest Patient Service Centers, a greeter may use a no-contact technique to take your temperature upon entry. If you have a temperature of 100.4 or above, you will asked to reschedule your appointment and come back at a later time.

Note: We cannot accept patients in our Patient Service Centers who are currently experiencing COVID-19 symptoms, or those who have experienced COVID-19 symptoms within the last 10 days.

Protecting your health is more important than ever. During this time, our Peace of Mind program makes it easier and safer to access the routine testing you need from Quest. For more information, click here.

Some blood tests require that you refrain from eating or drinking anything but water (fasting) prior to having your blood drawn. Fasting or diet requirements will be detailed in your confirmation email.

Fasting is where you do not eat or drink anything except water before having a lab test—usually for 8 hours or more. If you have prescription medications, you should continue taking them during this time. Please visit QuestDiagnostics.com/home/patients/prepare-for-test/fasting for additional  fasting information.

For tests that require fasting, it provides the most reliable results. If you did not fast and want us to perform the test anyway, we’ll note it on the report for reference.

Click here to reschedule or cancel your appointment. You can sign in with your MyQuest username and password or use your confirmation code to find your appointment. Please be aware that canceling your appointment does not cancel or refund your QuestDirect purchase. It puts your tests on hold until you are ready to come in for testing (or until your order expires). If you want to cancel your QuestDirect purchase, go to this FAQ: I want to cancel my QuestDirect purchase. How do I do this?

You can also schedule or cancel an appointment associated with an order from the QuestDirect Orders page. To do this:

1 Click the person () icon > QuestDirect Orders.

2 Click a purchase to view your order details and access your appointment information.

3 Do one or more of the following in the Appointment Information section:

• Click Edit to change or reschedule your appointment.

• Click Cancel (next to Edit) to cancel your appointment.

Canceling your appointment does not cancel your QuestDirect lab tests purchase. It puts the lab tests "on hold" until you are ready to schedule a new appointment.

Note: The confirmation code that accompanies your new appointment may be different than the order number associated with your QuestDirect purchase. Please bring your QuestDirect order number or a copy of your order details with you to your appointment.

Sign in using the electronic kiosk or, if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID. Be sure to mark the reason for your visit when signing in. Additionally, please bring your QuestDirect order number or a copy of your order details.

You can get your QuestDirect results through MyQuest, our secure online patient portal. Results are delivered directly to MyQuest on your smartphone, tablet, or desktop. You will receive an email notification when your results are ready.

You will be the only one with access to your information and lab test results, with the exception of PWN in connection with the physician and related services that they perform for you in connection with QuestDirect. PWN will only disclose your results to the local state health department to the extent required by law. Your results will not be shared with your primary doctor unless you decide to share your results directly. Please see the PWN privacy policy for further information.

Your lab test results will be delivered to MyQuest as soon as they are available.

If you have a lab test result that requires prompt attention, it will be communicated to you by PWN before being sent directly to your MyQuest account. Additionally, you will receive an email message when your lab test results are available in MyQuest. (Any result requiring prompt attention will be communicated to you by PWN and sent directly to your MyQuest account.) If it has been more than a week since you visited a Patient Service Center or mailed in your at-home kit, sign in to MyQuest, click the question mark () icon > Message Quest, and use Quest Chat to let us know that you are looking for your QuestDirect lab test results.

In all circumstances, and in accordance with HIPAA requirements, you will receive your lab test results from us as soon as they are available, and no later than 30 days from the date of your request.

QuestDirect provides test result information and links to external information sources, along with your lab test result, in MyQuest. QuestDirect also includes, as part of all lab testing, the opportunity to speak with a PWN physician (if you have more questions). Services provided by PWN are subject to its terms and conditions and privacy policies. To read PWN's terms and privacy policies, click here. Quest urges you to share your results with your doctor in order to make the best decisions for your health.

Your QuestDirect purchase includes a charge for PWN services. Before submitting your payment for your testing purchase, you will see the amount of fees that Quest is collecting from you on behalf of PWN for their services to you. Quest will pass along these fees to PWN. Included in the service is the opportunity to speak with a PWN physician to discuss any of your lab results; and in some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result you will receive a call directly from the PWN care coordination team.

If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday – Friday 9:00 AM – 5:30 PM EST at 1.855.205.6146.

Try each step before proceeding to the next:

1 Refresh your browser. If your lab test results are not available, go to step 2.

For the best experience, please use the latest version of Microsoft Edge™, Windows Internet Explorer^®, Chrome™ for Windows or Apple^® Safari^®.

2 Check your notifications for required actions. Click the notifications () icon to see if you have any of the following messages under Required Actions:

• "You must provide Privacy Authorization to receive test results." If this message appears, click Authorize to begin the privacy authorization process."

• "You must validate your identity to fully utilize the platform." If this message appears, click Verify to begin the identity verification process.

Please allow a full 24 hours for all your lab test results to be delivered to your account. If 24 hours have passed, and your lab test results have not appeared, go to step 3.

3 If you are still unable to see your lab test results, please contact us.

• Click the question mark () icon >Message Quest, and use Quest Chat to ask for help viewing lab test results.

If it has been more than a week since you came in for testing or sent in your at-home kit, sign in to MyQuest, click the question mark () icon > Message Quest, and use Quest Chat to ask for more information about where your lab results are.

QuestDirecttests are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government. You understand that Services purchased under or through QuestDirectare solely your financial responsibility.

Notes:

• COVID-19 testing may be fully paid by your health plan or by the government, with no out-of-pocket cost, when billed directly to your health plan or the government. For more information about a no-cost COVID-19 Active Infection testing option with QuestDirect, click here.

• QuestDirectis unable to provide you with a receipt that contains the basic information generally required by health plans for reimbursement.

You may be able to submit the expenses associated with this testing to your Health Savings Account, Flexible Spending Account, Health Reimbursement Account, or similar account for reimbursement. Please check with your health account administrator to see if these expenses are eligible for reimbursement under your plan.

Notes:  

• COVID-19 testing may be fully paid by your health plan or by the government, with no out-of-pocket cost, when billed directly to your health plan or the government. For more information about a no-cost COVID-19 Active Infection testing option with QuestDirect, click here.

• QuestDirectis unable to provide you with a receipt that contains the basic information generally required by health plans for reimbursement. If you are planning to submit for reimbursement via your savings account, these codes may be helpful.

Yes, we accept all 4 major credit cards (Visa, MasterCard, Discover, and American Express). Payment is due at the time of test selection.

Yes. We use Transport Security Layer (TSL) to encrypt your credit card number, name, and address information so only QuestDiagnostics.com is able to decode your information.

Sign into QuestDirectand check the QuestDirect Orders page for the status of your purchase. If your transaction is on the QuestDirect Orders page, it is likely that your credit card is still processing, and you should see the charge shortly.

If we were unable to perform a test that was requested, you will see a “Test Not Performed” (TNP) message on your result, and you will be refunded the full amount of the test.

Your credit card is charged for QuestDirect testing when you click the Purchase button during the checkout process. Canceling or rescheduling your appointment does not void your purchase.

For more information, please review our Cancellation Policy.

In-Person at Quest Patient Service Centers

You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

At-Home Kits

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

To cancel your QuestDirect purchase from the QuestDirect Orders page:

1 Sign into QuestDirect, if you have not already done so.

2 Click the person () icon > QuestDirect Orders to access your QuestDirect purchases.

3 Click the Open Orders tab.

4 Locate the correct purchase and click on it.

5 Click Cancel (to the right of Order Information).

TIP (for tests with appointments): Cancel may appear on the page twice. In the top, right corner of the Order Information section and, below, in the Appointment Information section. Please make sure to click the Cancel button in the Order Information (top) section. The Cancel button (below) in the Appointment Information section only cancels your appointment (and you will not receive an refund until after your order expires).

6 Click Cancel again to confirm that you want to cancel your purchase.

In-Person at Quest Patient Service Centers

You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

At-Home Kits

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

To cancel your QuestDirect purchase from the QuestDirect Orders page:

1 Sign into QuestDirect, if you have not already done so.

2 Click the person () icon > QuestDirect Orders to access your QuestDirect purchases.

3 Click the Open Orders tab.

4 Locate the correct purchase and click on it.

5 Click Cancel (to the right of Order Information).

TIP (for tests with appointments): Cancel may appear on the page twice. In the top, right corner of the Order Information section and, below, in the Appointment Information section. Please make sure to click the Cancel button in the Order Information (top) section. The Cancel button (below) in the Appointment Information section only cancels your appointment (and you will not receive an refund until after your order expires).

6 Click Cancel again to confirm that you want to cancel your purchase.

Once you have canceled your purchase, or your order has expired, your refund will be processed within 7-14 business days. You will receive an email from Billing_Web@QuestDiagnostics.com with the subject: "Refund Payment Submitted" when your refund has been processed.

If it has been more then 14 days since your order expired or you canceled your purchase, sign into your MyQuest account, click the question mark () icon > Message Quest, and then use Quest Chat to ask about your refund.

Forgotten your username?

Retrieve your username video tutorial

Retrieve a forgotten username quick reference guide

Forgotten your password?

Reset your password video tutorial

Reset a forgotten password quick reference guide

Need help creating an account?

Creating a MyQuest account quick reference guide

If you don't find the answers you are looking for in the FAQs, you can:

• Access Quest Chatbot. The Quest Chatbot can answer many frequently asked questions about QuestDirect, MyQuest, and Appointment Scheduling. Quest Chatbot is accessible from the bottom of each page or by clicking the Contact Quest > Message Quest menu option. Once Quest Chat opens, just start by typing a question.

• Access the Message Quest form. You can fill out a form that sends a message directly to our customer support representatives. While filling out the form, please specify a Reason for Contact, as it t helps us get the message to the right support team.

If you need to chat with a real person, you can type can I speak to a real person, can I speak with a representative, or can I speak with an agent in Quest Chat. Our customer service representatives are available Monday–Friday, 7 AM–6 PM Central Standard Time (CST).

You can also use our Message Quest form to send a message to our customer service team. To do this, type Access Message Quest form. You will receive response by email from one of our customer service representatives.

Yes. You can use our Message Quest form to send a message to our customer service team. To do this, click the Contact Quest > Message Quest menu option or the Quest Chat icon. Once Quest Chat opens, type Access Message Quest form. While filling out the form, please specify a Reason for Contact, as it t helps us get the message to the right support members. You will receive response by email from one of our customer service representatives.