QuestDirect™

You can use QuestDirect™ to select and pay for lab tests for you or your child. Licensed professionals from PWNHealth LLC and affiliated professional entities (collectively, PWN) will provide clinical oversight of lab testing, including ordering selected tests, when appropriate. Then, have specimens collected for the testing you purchased:

• In-person. If you purchased a test with an in-person option, make an appointment for you or your child and go visit a collection location (such as a Quest Patient Service Center, drive-thru, or pop-up collection site) to have your specimen collected.

• At-home. If you purchased a test with an at-home self-collection kit, wait for your at-home kit to arrive. When it arrives, follow the instructions to collect your own specimen and then return the completed kit to Quest in its prepaid, pre-addressed packaging.

Note: You cannot purchase a test with an at-home self-collection kit for a child.

Specimens are then delivered to a Quest laboratory for testing. When testing is complete, results are confidentially evaluated by a physician at PWN. Any result requiring prompt attention will be communicated to you by PWN and all results are sent directly to your secure MyQuest™ account. Test results will be available in your MyQuest™ account in 2–5 business days from the time your specimen is received, depending on your test.

Quest offers testing you can purchase for yourself or your child, with physician oversight, as follows:

• Tests with an In-Person option can be purchased in all states except Arizona, Alaska, and Hawaii, as well as Puerto Rico.

• Tests with an At-Home Kit option can be purchased in all states except Arizona, New York (with the exception of the COVID-19 Active Infection Test and FIT Colorectal Cancer Screening), Alaska, and Hawaii, as well as Puerto Rico.

Please note that New York residents may purchase an at-home collection kit for a COVID-19 Active Infection Test and a FIT Colorectal Cancer Screening. New York residents may not purchase any other at-home collection kits.

We strongly recommend that you share your test results with your or your child's doctor in order to make the best health decisions.

When you purchase testing from QuestDirect, be aware of this important information:

• QuestDirect tests are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government. You understand that Services purchased under or through QuestDirect are solely your financial responsibility.

COVID-19 testing may be fully paid by your health plan or by the government, with no out-of-pocket cost, when billed directly to your health plan or the government. For more information about a no-cost COVID-19 Active Infection testing option with QuestDirect, click here.

Note: QuestDirect is unable to provide you with a receipt that contains the basic information generally required by health plans for reimbursement. If you are planning to submit for reimbursement via your savings account, these codes may be helpful.

• Testing purchases include a non-refundable cancellation fee. For additional information, please review the Cancellation Policy and Expiration Policy for the testing you purchase.

Quest is working with PWNHealth LLC and its affiliated professional entities (collectively, PWN) to provide independent physician services to you and your child in connection with QuestDirect. PWN services include physician oversight of all tests (based upon the information that you share), including ordering tests, if appropriate, and evaluating results once available. You will also have the opportunity to speak with a PWN physician to discuss the lab results, and in some states (and for adults only), the PWN physician will be able to provide treatment for some conditions. Before submitting your payment for your testing purchase, you will see the fees collected on behalf of PWN for their services to you.

Licensed PWN physicians provide oversight for all lab tests, based upon the information that you share. This includes ordering tests, if appropriate, and evaluating results once available. You will have the opportunity to speak with a PWN physician to discuss any of your lab results or your child's lab results; and in some states (and for adults only), the PWN physician will be able to provide treatment for some conditions. If 1 or more of your results indicates that you or your child need prompt attention, you will receive a call directly from the PWN care coordination team. Additionally, if 1 or more of your results is for a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team. All of test results will be sent directly to your MyQuest™ account.

If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results or your child's results, you can contact PWN Monday to Friday 9:00 AM to 5:30 PM EST at 1.855.205.6146.

Services provided by PWN are subject to its terms and conditions and privacy policies. To read PWN's terms and privacy policies, click here.

You look for lab tests that meet you or your child's specific health needs. Many of the tests require that you or your child visit a collection location (such as a Quest Patient Service Center, drive-thru, or pop-up collection site) to have a specimen collected, but for some of the tests the specimen can be collected at home via an at-home self-collection kit (at-home self-collection kits are not available for children). Once you find tests you are interested in, select and pay for them online. Licensed professionals at PWN will provide clinical oversight of lab testing, including ordering selected tests for you or your child, if appropriate. You then have 60 days to come to a collection location to have a specimen collected for testing at Quest Diagnostics, or 70 days to collect a sample (using the instructions included with the at-home kit) and then return the at-home kit in its prepaid, pre-addressed packaging to Quest Diagnostics. The results of the testing will be confidentially evaluated by PWN. Any result requiring prompt attention will be communicated to you by PWN and all lab test results are sent directly to your secure MyQuest™ account.

Note: If you purchased a test with the in-person specimen collection option for either you or your child and are unable to come in to have a specimen collected within 60 days of purchase, your purchase will expire. Additionally, if you purchased a test with an at-home collection kit and are unable to return the completed kit within 70 days of purchase, your purchase will expire. For more information, please see our Expiration Policy.

Some of our tests have two prices because we can offer you the choice of collection location. You can have your specimen collected in person at a collection location such as a Quest Patient Service Center, drive-thru, or pop-up collection site, or by receiving an at-home self-collection kit where you can collect your own sample (at home) using the included instructions and then return your kit to a Quest Diagnostics laboratory in its prepaid, pre-addressed packaging.

If you are looking at the list of tests, a banner message of At-Home Kit Only or At-Home Kit Available appears below the picture and above the name of the test. Additionally, you can sort the list of tests to only show tests that have at-home kits by selecting the Show At-Home Kits Only check box.

Additionally, when you click the Add to Cart button, you will be asked to Select your test option: In-Person or Receive At-Home Kit if there is an at-home self-collection kit available.

Note: You cannot purchase a test with an at-home self-collection kit for a child.

If the test or at-home kit for a test that you are interested in is sold out, click the E-mail Me When Available link to sign up to receive a notification email when the at-home kit is back in stock and/or the test is available for purchase.

The test is the same high-quality validated solution offered to providers.

In traditional healthcare, a patient’s medical provider assesses the patient and makes a determination whether testing or other treatment or diagnostic procedures are medically necessary and appropriate. Any fees for services are then typically submitted for reimbursement to a health plan or the government or paid for out-of-pocket.

With QuestDirect, you can conveniently select a test and purchase it online. A physician licensed in your state reviews each test request, and if appropriate, places an order for testing. Afterwords, you have the opportunity to speak with a licensed physician about your results.

We can’t tell you which tests to purchase. You can find an explanation of the tests on our website (which includes age range for tests that are available for children), but if you’re not sure which to choose, please speak with your doctor.

While browsing through the available testing options, click Learn More to find out more information about the tests that are offered, along with any pretesting requirements.

You can purchase tests for yourself or your child, with physician oversight, as follows:

• Tests with an In-Person option can be purchased in all states except Arizona, Alaska, and Hawaii, as well as Puerto Rico.

• Tests with an At-Home Kit option can be purchased in all states except Arizona, New York (with the exception of the COVID-19 at-home kit and the FIT Colorectal Cancer Screening), Alaska, and Hawaii, as well as Puerto Rico.

Please note that New York residents may purchase an at-home collection kit for a COVID-19 Active Infection Test and a FIT Colorectal Cancer Screening. New York residents may not purchase any other at-home collection kits.

Note: You cannot purchase a test with an at-home self-collection kit for your child.

Note: In Arizona, Sonora Quest Laboratories offers testing that you can purchase through My Lab ReQuest™. Visit www.MyLabReQuest.com to learn more.

Note: If you are interested in purchasing a test for your child, go to How do I purchase a test for my child? for more information.

1 Start by finding the tests you are interested in purchasing.

Click Browse Our Tests to access the lab tests which are available for purchase. If you're looking for a specific lab test, you can search for it, or limit the list you are viewing to specific types of lab tests by clicking 1 of the health categories. If you are interested in purchasing an at-home kit, you can also filter the test list to show at-home kits only.

2 Determine if a test is right for you and add it to your cart.

a Click Learn More on a test card to review information about a test.

b If the test is 1 that you would like to purchase, click Add to Cart.

c Click Me and then click Next.

You may be asked several questions that will help determine if the lab test you selected is right for you. If it is, the lab test is added to your cart. If it isn't, then the test will show as unavailable for purchase.

Note: Please be aware of the following when purchasing testing for yourself:

• You can purchase 1 or more tests with an in-person collection method in 1 transaction, with the exception of COVID-19 testing.

• You can only purchase 1 COVID-19 test at a time.

• You can only purchase 1 at-home self-collection kit at a time.

3 Check out. Go to your cart () and checkout:

a If you already have a MyQuest account, sign in; otherwise, click Continue as a New Customer.

You must have a MyQuest account if you want to purchase tests for yourself because MyQuest provides a secure way for you to receive your lab test results. If you don't already have an account, you can create 1 as part of the checkout process.

b If you are purchasing a test where your sample will be collected in person at a patient service center, schedule an appointment time and the location where you will get your specimen collected or click Decide later.

Notes:

• Appointments are strongly encouraged and will receive priority. If you choose Decide later and walk in, you will have to wait for the next available opening.

• If you have upcoming appointments for doctor-ordered testing or other QuestDirect tests, you may be able to use 1of those appointments for your sample collection.

Not all collection locations or appointment times can be used for tests such as glucose testing or COVID-19 active infection testing. If your upcoming appointments cannot accommodate the testing you are purchasing, a message will let you know that you must make a new appointment.

• If you are purchasing in-person COVID-19 testing, you will not be able to complete your purchase without scheduling an appointment.

Keep in mind that for tests where your sample is collected in person, you have 60 days to go to a Quest Patient Service Center and get your sample collected.

c If you are a new customer, do the following:

1 Type in your Personal Information, including your shipping address (if needed), and click Continue.

If you are purchasing a test with an at-home collection kit, we do not deliver to PO/UPS Boxes or APO/FPO/DPO addresses.

2 Type in your email address and a password, and then click Create Account.

Passwords are case-sensitive, must be 8–22 characters in length, and contain at least 1 alphabetic and 1 numeric or special character.

d Type a Promo Code and then click Apply, if applicable.

e Type your payment information and click Purchase to purchase your tests.

When your purchase is complete, a confirmation page appears with your order details. You will also receive a confirmation email with additional information. At any time, you can go to the QuestDirect Orders page where you can view your order details, appointment information (if applicable), and receipt.

If you purchased a test with an at-home collection kit, the at-home kits should arrive within a few days (COVID-19 Active Infection at-home kits are shipped overnight via FedEx^®).

If you purchased a test where your sample is collected in person (at a Quest Patient Service Center, a drive-thru, or a pop-up collection site), please bring your order number with you.

4 Finish setting up your MyQuest account. (If you created a new account as part of your purchase.)

Before your lab test results can be delivered, you will need to verify your identity and authorize delivery of your results to your MyQuest account. You can do this by accessing your MyQuest Notifications () and completing the following two Actions Required:

• Verify. You must validate your identity to fully utilize the platform.

• Authorize. You must provide Privacy Authorization to receive test results.

Yes, you can purchase multiple tests, but please note that when making a purchase on QuestDirect, tests with different collection options (in person and at-home self-collection kits) cannot be purchased together as a single transaction, nor can a COVID-19 test be purchased with any other testing. Additionally, testing must be purchased for only one person at a time.

Note: At-home self-collection kits cannot be purchased for children.

You can only purchase tests for yourself and your children. Testing can only be purchased for yourself (age 18+), or for a child if you are their parent or legal guardian. You cannot purchase testing for another adult who is 18+.

Laboratory tests must be performed on the person whose name is on the order, and this order accompanies your specimen through testing to results delivery, so the name on your order must match the name on your MyQuest account.

Additionally, if you are coming in for sample collection, we verify ID so that we know that the person who purchased the testing and the person who provides the sample are the correct individuals/same person.

You can view all tests available for children 17 years of age or younger by clicking Our Tests, and then selecting the Available for Under Age 18 check box. You can view an explanation of each test by clicking on Learn More for the appropriate test; however, if you’re not sure which to choose, please speak with your child's doctor.

Note: You can only purchase testing for a child (0–17 years old) if you are their parent or legal guardian.

If you are looking for a no-cost testing option for a COVID-19 infection, go to https://patient.questdiagnostics.com/no-cost-covid-test.

You never need an appointment if you purchased a test with an at-home self-collection kit. If you are purchasing a COVID-19 test, for the safety of our patients and employees, you must schedule an appointment time for you or your child. For all other testing, appointments are strongly encouraged and will receive priority. If you do not schedule an appointment for you or your child, you will have to wait for the next available opening.

If you choose not to schedule an appointment, please remember that you have 60 days from the purchase date to come in for testing. And when you do come in, please bring your order number or a copy of your order details with you.

No, you might not need to make separate appointments.

If you already have appointments scheduled for doctor-ordered tests or other QuestDirect tests, when you go to make a new purchase, you will have the option of choosing 1 of your already scheduled appointment times (if the current appointment is at a collection location that supports the type of testing that you are purchasing). For example, not all collection locations or appointment times can be used for tests such as glucose testing or COVID-19 active infection testing.

Note: If you purchased an at-home self-collection kit, you need to follow the included instructions to collect your sample and then return the at-home self-collection kit as directed. No appointment is necessary.

Once you have successfully purchased testing, a confirmation page appears (with an option to print your receipt). You will also receive a confirmation email. Additionally, you can also review your order details, appointment information (if applicable) , and receipt from the QuestDirect Orders page.

You can review and print a copy of your order details from the QuestDirect Orders page. Click the person () icon > QuestDirect Orders. Next, find the order you are looking for. Click the Open Orders tab if you have not yet come in for specimen collection or if you are still waiting on your lab results; otherwise, click Order History. Click the correct purchase to view your order details and, if applicable, appointment information. Click View Receipt to access a printable version of your order details and, if applicable, appointment information.

In-Person in Quest Patient Service Centers

You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a nonrefundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. For some testing programs, you will not be charged the nonrefundable cancellation fee; please review the details of your program for additional information.

COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit

eMed telehealth-proctored purchases are nonrefundable and the Abbott BinaxNOW™ COVID-19 Ag Card Home Test (“eMed Test Kit”) has an expiration date, after which it is invalid and cannot be used. You will not be refunded your purchase price if the eMed Test Kit expires. eMed Test Kits will have a minimum shelf life of 14 days from the date of shipment. Prior to making your purchase, you can review the minimum expiration date for the test you are purchasing on the COVID-19 At-Home Rapid Antigen Test (2-Pack) At-Home Kit product page.

All Other At-Home Kits

You have until 11:55 PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a nonrefundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are nonrefundable as well. Some sponsored testing programs will cover the nonrefundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

In-Person in Quest Patient Service Centers

If you do not have your sample collected at our Quest Patient Service Center within 60 days of your purchase, your purchase will expire. You will be automatically refunded your total purchase amount minus the nonrefundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. For some testing programs, you will not be charged the nonrefundable cancellation fee; please review the details of your program for additional information.

COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit

eMed telehealth-proctored purchases are nonrefundable and the Abbott BinaxNOW™ COVID-19 Ag Card Home Test (“eMed Test Kit”) has an expiration date, after which it is invalid and cannot be used. You will not be refunded your purchase price if the eMed Test Kit expires. eMed Test Kits will have a minimum shelf life of 14 days from the date of shipment. Prior to making your purchase, you can review the minimum expiration date for the test you are purchasing on the COVID-19 At-Home Rapid Antigen Test (2-Pack) At-Home Kit product page.

All Other At-Home Kits

If your sample does not arrive at our laboratory within 70 days of your purchase, your purchase will expire. You will be automatically refunded your total purchase amount minus the nonrefundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are nonrefundable as well. Some sponsored testing programs will cover the nonrefundable cancellation fee of $35; please review the details of your program for additional information.

The email is letting you know that you only have a few days left to go have your specimen collected or to return your at-home kit in its prepaid, pre-addresed packaging before your purchase expires and your purchase is refunded according to our expiration policy.

For more information, please review our Expiration Policy.

You can find out your purchase/order expiration date by looking at your:

• Order confirmation email. The email you received when ordering tests has the Order Expires date in the gray box.

• Order details. Sign in and click the person () icon > QuestDirect Orders. Next, click a purchase on the Open Orders tab to view the order details. The Order Expires date will be next to the Order Date. If the purchase that you are looking for is not on the Open Orders tab, it may have expired. Click the Order History tab, where you will find all completed, expired, and canceled orders.

• Receipt. While viewing the Order Details, click View Receipt. The Order Expires date will be next to the Order Date.

• Purchase expiration reminder emails. You will receive 2 reminder emails before your purchase expires.

Once your purchase expires, you can no longer complete testing. You will receive an email letting you know that your purchase is now expired and that you will receive a refund shortly (details are in the email). You will be automatically refunded your purchase amount minus the non-refundable cancellation fee and applicable taxes. For additional information, see our Expiration Policy.

The laboratory testing your purchase cannot be prioritized or expedited.

In Person in Quest Patient Service Centers

You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit

eMed telehealth proctored purchases are non-refundable and the Abbott BinaxNOW™ COVID-19 Ag Card Home Test (“eMed Test Kit”) has an expiration date, after which it is invalid and cannot be used. You will not be refunded your purchase price if the eMed Test Kit expires. eMed Test Kits will have a minimum shelf life of 14 days from the date of shipment. Prior to making your purchase, you can review the minimum expiration date for the test you are purchasing on the COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit product page.

All Other At-Home Kits

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

To cancel your purchase from the QuestDirect Orders page:

1 Sign in, if you have not already done so.

2 Click the person () icon > QuestDirect Orders to access your purchases.

3 Click the Open Orders tab.

4 Locate the correct purchase and click on it.

5 Click Cancel (to the right of Order Information).

TIP (for tests with appointments): Cancel may appear on the page twice. In the top, right corner of the Order Information section and, below, in the Appointment Information section. Please make sure to click the Cancel button in the Order Information (top) section. The Cancel button (below) in the Appointment Information section only cancels your appointment (and you will not receive an refund until after your order expires).

6 Click Cancel again to confirm that you want to cancel your purchase.

You can view all tests available for children 17 years of age or younger by clicking Our Tests, and then selecting the Available for Under Age 18 check box. You can view an explanation of each test by clicking on Learn More for the appropriate test; however, if you’re not sure which to choose, please speak with your child's doctor.

1 Start by finding the tests you are interested in purchasing for your child:

a Click Our Tests.

b Select the Available for Under Age 18 checkbox to view all tests available for children age 17 and younger.

You can find an explanation of the tests by clicking Learn More for the appropriate test; however, if you’re not sure which to choose, please speak with your child's doctor.

Note: You can only purchase testing for a child (0–17 years old) if you are their parent or legal guardian.

2 Determine if a test is right for your child and add it to your cart.

a Click Learn More on a test card to review information about a test.

b If the test is one that you would like to purchase, click Add to Cart.

c Click My child and then click Next.

You may be asked several questions that will help determine if the lab test you selected is right for your child. If it is, the lab test is added to your cart. If it isn't, then the test will show as unavailable for purchase.

Note: Please be aware of the following when purchasing tests for your children:

• You can only purchase testing for 1 child at a time.

• You can only purchase 1 COVID-19 test at a time.

• You must accompany your child when they come in to have their sample collected.

• At-home self-collection kits cannot be purchased for children.

3 Check out. Go to your cart () and checkout:

a If you already have a MyQuest account, sign in; otherwise, click Continue as a New Customer.

You must have a MyQuest account if you want to purchase tests for your child because MyQuest provides a secure way for you to receive your child's lab test results. If you don't already have an account, you can create 1 as part of the checkout process.

b Schedule an appointment time and the location where your child will get their specimen collected or click Decide later.

Keep in mind that you have 60 days to go to a Quest Patient Service Center and get your child's sample collected.

Notes:

• Appointments are strongly encouraged and will receive priority. If you choose Decide later and walk in, you will have to wait for the next available opening.

• If your child has upcoming appointments for doctor-ordered testing or other QuestDirect tests, you may be able to use one of those appointments for your child's sample collection.

Not all collection locations or appointment times can be used for tests such as glucose testing or COVID-19 active infection testing. If your upcoming appointments cannot accommodate the testing you are purchasing, a message will let you know that you must make a new appointment.

• If you are purchasing COVID-19 testing, you will not be able to complete your purchase without scheduling an appointment.

c If you are a new customer, do the following to create an account and add your child to it:

i Select your relationship to the child and then type in your Child's Information, including address.

ii Review the parental/guardian consent information and select the check box to attest that you are a parent or legal guardian.

iii Click Create Sub-Account.

iv Type in your Personal or Legal Guardian Information, including address (if needed), and click Continue.

v Type in your email address and a password, and then click Create Account.

Passwords are case-sensitive, must be 8–22 characters in length, and contain at least 1 alphabetic and 1 numeric or special character.

d If you are a returning customer, select your child from My Circle, click Continue and then review your information to see if it is correct.

e Type a Promo Code and then click Apply, if applicable.

f Type your payment information and click Purchase to purchase your tests.

When your purchase is complete, a confirmation page appears with your order details. You will also receive a confirmation email with additional information. At any time, you can go to the QuestDirect Orders page where you can view your order details, appointment information (if applicable), and receipt.

If you purchased a test where your child's sample is collected in person (at a Quest Patient Service Center, a drive-thru, or a pop-up collection site) please bring the order number with you.

4 Finish setting up your MyQuest account. (If you created a new account as part of your purchase.)

Before your lab test results can be delivered, you will need to verify your identity and authorize delivery of your results to your MyQuest account. You can do this by accessing your MyQuest Notifications () and completing the following two Actions Required:

• Verify. You must validate your identity to fully utilize the platform.

• Authorize. You must provide Privacy Authorization to receive test results.

We want to securely deliver your child's lab test results to you. As part of the purchasing process, you will need to sign into your MyQuest account. If you don't already have one, you will be asked to create one. You will then need to add your child to My Circle, if you have not already done so.

Note: If you have a MyQuest account, but have not completed/verified it, you must do so in order to receive lab test results. Check your MyQuest Notifications (). You may have notifications requesting that you verify your identity or authorize that your lab test results be delivered.

No, you might not need to make separate appointments.

If your child already has appointments scheduled for doctor-ordered tests or other QuestDirect tests, when you go to make a new purchase, you will have the option of choosing 1 of your child's already scheduled appointment times (if the current appointment is at a collection location that supports the type of testing that you are purchasing). For example, not all collection locations or appointment times can be used for items such as glucose testing or COVID-19 active infection testing.

No, your child cannot come in by themselves. All persons 17 years of age and under, who are not an emancipated minor, need to come with a parent or legal guardian over the age of 18.

The email is letting you know that you only have a few days left to go have your child's specimen collected at a Quest Patient Service Center before your purchase expires and your purchase is refunded according to our expiration policy.

For more information, please review our Expiration Policy.

Included in your purchase is the opportunity to speak with a PWN physician to discuss any of your child's lab results. If one or more of the results indicates that your child needs prompt attention , you will receive a call directly from the PWN care coordination team.

If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your child's results, you can contact PWN Monday to Friday 9:00 AM to 5:30 PM EST at 1.855.205.6146.

Note: Your purchase includes a Physician Service Fee. This fee can be seen on the test page, on your order summary page (before checkout), and on your receipt. This is the amount of fees that Quest collects from you on behalf of PWN for their services to you. Quest will pass along these fees to PWN.

You and the child's other parent will be the only ones with access to your child's information and lab test results (through MyQuest, and only if you have added your child as a dependent/sub-account), with the exception of Quest Diagnostics and PWNHealth (including physician and related services performed for you in connection with your purchased testing and as otherwise noted below). Results will not be shared with your child's primary doctor or other providers unless you decide to share the results directly. However, Quest and PWN will disclose your child's information and/or test results if required by law, such as to public health authorities.

Also, if you request testing as part of a no cost to you program (eg, a no cost to you COVID-19 testing program), your child's information and, when required, test results will be shared with your insurance company and/or the government as part of the billing and claims process. Results may be shared with your child's primary doctor or other provider if they request your results for treatment purposes.

For additional information, please see the PWN privacy policy and the Quest privacy policy.

An at-home kit is composed of items that you need to collect a sample (for example, blood or nasal secretions) and then safely return that sample to a Quest Diagnostics for laboratory testing. Each kit contains an instructional guide that lists all of the materials included with the kit and provides detailed instructions on how to collect a sample. Some instructional guides also contain URLs (links) to instructional videos. If your kit's instructional guide includes a link to a video, it is very important that you watch the instructional video prior to collecting your sample.

When your at-home kit arrives, it will contain everything you need to collect your sample, including instructions and a welcome letter. If you need additional information or would like to see an instructional video on how to collect your sample, please visit our How It Works page.

COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit

eMed telehealth proctored purchases are non-refundable and the Abbott BinaxNOW™ COVID-19 Ag Card Home Test (“eMed Test Kit”) has an expiration date, after which it is invalid and cannot be used. You will not be refunded your purchase price if the eMed Test Kit expires. eMed Test Kits will have a minimum shelf life of 14 days from the date of shipment. Prior to making your purchase, you can review the minimum expiration date for the test you are purchasing on the COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit product page.

All Other At-Home kits

You have 70 days from the date of purchase to return your completed at-home kit to a Quest Diagnostics laboratory in its prepaid, pre-addressed packaging. For additional information, please see the Expiration Policy.

Please review all the documentation that came with your at-home kit. You will find instructions which outline how much time can pass between collecting your sample and returning it to Quest.

Some tests require that you refrain from eating or drinking anything but water (fasting) prior to collecting your sample. Fasting or diet requirements will be detailed in the letter that accompanies your at-home kit.

If the test or at-home kit for a test that you are interested in is sold out, click the E-mail Me When Available link to sign up to receive a notification email when the at-home kit is back in stock and/or the test is available for purchase.

At-home kits should arrive within a few days (COVID-19 Active Infection at-home kits are shipped overnight via FedEx^®).

You can have your at-home collection kit shipped to your residence. At this time we cannot ship to PO/UPS Boxes or APO/FPO/DPO addresses.

At-home collection kits can be purchased and shipped to your residence in all states except Arizona, New York (except for the COVID-19 at-home kit and the FIT Colorectal Cancer Screening), Alaska, and Hawaii, as well as Puerto Rico.

Note: New York residents may purchase and receive an at-home collection kit for a COVID-19 Active Infection Test and a FIT Colorectal Cancer Screening.

During the checkout process you can provide an alternate shipping address, but please note that we cannot ship to PO/UPS Boxes or APO/FPO/DPO addresses.

At-home collection kits, with the exception of the COVID-19 Active Infection Test and FIT Colorectal Cancer Screening, are shipped (ground) via the United States Postal Service (USPS). The COVID-19 Active Infection at-home collection kit is shipped overnight via FedEx® and the FIT Colorectal Cancer Screening at-home collection kit is shipped ground via FedEx.

Shipping is included in the price of the at-home kit.

Shipping status can be found on the Receipt page, the Open Orders tab, and on the Order Details page.

To view the shipping status for your order:

1 Click the person () icon > QuestDirect Orders.

2 Click Open Orders.

3 Locate your order and look for the Track Your Order, Track Your Return, and/or Shipped Date columns.

You will see the following if you purchased a COVID-19 Active Infection test with an at-home collection kit or a FIT Colorectal Cancer Screening at-home collection kit:

• If the kit has not yet shipped, you will see "Processing Shipment."

• If the kit has shipped, you will see the date on which it was shipped, along with 2 FedEx^® tracking numbers. Do one of the following:

• If your order is on the way to you at your shipping address, click the Track Your Order number.

A FedEx web page should open with information about your shipment.

• If you dropped off a completed at-home collection kit at a FedEx dropbox, click the Track Your Return number.

A FedEx web page should open with information about your shipment

You will see the following if you purchased an at-home kit collection kit for one of the other tests: 

• If the kit has not yet shipped, you will see "Processing Shipment."

• If your at-home self-collection kit has shipped, you will see the date on which it was shipped.

At this time, only the COVID-19 Action Infection and FIT Colorectal Cancer Screening at-home self-collection kits can be tracked to a Quest Diagnostics laboratory. To find out where your COVID-19 Active Infection or FIT Colorectal Cancer Screening at-home self-collection collection kit is now:

1 Click the person () icon > QuestDirect Orders.

2 Click Open Orders.

3 Locate your order and look for the Track Your Order, Track Your Return, and/or Shipped Date columns.

4 Click the Track Your Return number.

A FedEx^® web page should open with information about your shipment.

No. At-home self-collection kits are not stocked in Quest Patient Service Centers.

No. Quest Patient Service Centers cannot accept at-home kits or your sample. Please use the prepaid, pre-addressed packaging to return your completed at-home kit to a Quest Diagnostics laboratory.

No. Pick up service is not available for at-home self-collection kits. Please use the prepaid, pre-addressed packaging to return your completed at-home self-collection kit.

No. Each sample should be returned in the prepaid, pre-addressed packaging that it came with. Please review the instructions that came with your at-home kit. There is important information on how to package your sample and return it.

Tracking information is available as follows: 

• For the COVID-19 Active Infection test with an at-home collection kit, you can track your shipment. Until your COVID-19 Active Infection at-home collection kit is shipped, you will see Processing Shipment for the Shipped Date. Once your at-home collection kit is shipped, the Shipped Date will be updated to the correct date and 2 tracking numbers will be assigned. The first number (Track Your Order) is used to track the shipment to your address. The second number (Track Your Return) tracks the shipment of your completed at-home collection kit back to a Quest Diagnostics laboratory.

• For the FIT Colorectal Cancer Screening (which is only available as an at-home collection kit) you can track your shipment. Until your FIT Colorectal Cancer Screening at-home collection kit is shipped, you will see Processing Shipment for the Shipped Date. Once your at-home collection kit is shipped, the Shipped Date will be updated to the correct date and 2 tracking numbers will be assigned. The first number (Track Your Order) is used to track the shipment to your address. The second number (Track Your Return) tracks the shipment of your completed at-home collection kit back to a Quest Diagnostics laboratory.

• For all other tests with an at-home collection kit, you can only find out if your order is still being processed or the date on which your at-home collection kit was shipped. Until the at-home collection kit is shipped, you will see Processing Shipment for the Shipped Date. Once your at-home collection kit is shipped, the Shipped Date will be updated to the correct date.

To find out where your order is now:

1 Click the person () icon > QuestDirect Orders.

2 Click Open Orders.

3 Locate your order and look for the Track Your Order, Track Your Return, and/or Shipped Date columns.

You will see the following if you purchased a COVID-19 Active Infection test with an at-home collection kit or a FIT Colorectal Cancer Screening at-home collection kit:

• If the kit has not yet shipped, you will see "Processing Shipment."

• If the kit has shipped, you will see the date on which it was shipped, along with 2 FedEx^® tracking numbers. Do one of the following:

• If your order is on the way to you at your shipping address, click the Track Your Order number.

A FedEx web page should open with information about your shipment.

• If you dropped off a completed at-home collection kit at a FedEx dropbox, click the Track Your Return number.

A FedEx web page should open with information about your shipment

You will see the following if you purchased an at-home kit for all other tests: 

• If the kit has not yet shipped, you will see "Processing Shipment."

• If your at-home self-collection kit has shipped, you will see the date on which it was shipped.

Shipped Date and tracking information can also be found on the Open Orders tab (when you first access Order Details) and on the receipt.

COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit

eMed telehealth proctored purchases are non-refundable and the Abbott BinaxNOW™ COVID-19 Ag Card Home Test (“eMed Test Kit”) has an expiration date, after which it is invalid and cannot be used. You will not be refunded your purchase price if the eMed Test Kit expires. eMed Test Kits will have a minimum shelf life of 14 days from the date of shipment. Prior to making your purchase, you can review the minimum expiration date for the test you are purchasing on the COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit product page.

All Other At-Home Kits

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

You can contact Quest Diagnostics for a replacement kit. Your at-home kit contains a welcome letter and an instructional guide. Both of these items include contact information.

If you no longer have access to these items, sign in with your MyQuest username and password, click Contact Quest > Message Quest, and then use Quest Chat to ask for a replacement kit.

You can contact Quest Diagnostics for a replacement kit. Your at-home kit contains a welcome letter and an instructional guide. Both of these items include contact information.

If you no longer have access to these items, sign in with your MyQuest username and password, click Contact Quest > Message Quest, and then use Quest Chat to ask for a replacement kit.

You can contact Quest Diagnostics for more information on how to return your completed at-home kit. Your at-home kit contains a welcome letter and an instructional guide. Both of these items include contact information.

If you no longer have access to these items, sign in with your MyQuest username and password, click Contact Quest > Message Quest, and then use Quest Chat to ask for more information about returning your completed at-home kit.

Your at-home kit contains everything you need to collect your sample, including instructions and a welcome letter. If you need additional information or would like to see an instructional video on how to collect your sample, please visit our How It Works page. If you need additional help, please call the number listed in the instructional guide or welcome letter.

Please review all the documentation that came with your at-home kit. You will find instructions which outline how much time can pass between collecting your sample and returning it to a Quest Diagnostics laboratory.

Please review all the documentation that came with your at-home kit. The instructions and/or instructional video should provide you with information about collecting a sample while sick.

No. Without a requisition your sample cannot be tested. For more information, please contact Quest Diagnostics using the phone number located in your welcome letter and/or instructional guide.

If you no longer have access to these items, sign in with your MyQuest username and password, click Contact Quest > Message Quest, and then use Quest Chat to speak with a customer representative.

Use the following steps to create a MyQuest account from QuestDirect:

1 Go to QuestDirect.QuestDiagnostics.com, add 1 or more tests to your cart, click to review your purchase, and then click Checkout.

2 When prompted, click Continue As New Customer.

3 Schedule your appointment by entering your search criteria, selecting an available time slot, and then clicking Next: Your Info.

4 If you are purchasing this test for yourself, go to the next step. If your are purchasing this test for your child, do the following:

a Select your relationship to the child and type in your Child's Information, including address.

b Review the parental/guardian consent information, and select the check box to attest that you are a parent or legal guardian.

c Click Create Sub-Account.

5 In the Personal Inforamtion/Parent or Legal Guardian Information area, complete all required fields and then click Continue.

6 In the Create your MyQuest Account and Communication Preferences area, type your email address and a password.

7 Clear the check box if you do not want Quest to send you promotional emails.

8 Click Create Account.

9 If a reCAPTCHA window appears, select the specified items and then click Verify; otherwise, continue with the next step.

10 In the Payment Information section, complete all required fields, select the terms of service checkbox, and then click Purchase.

11 Access the email account that you entered in step 5 and open the “Registration Email Confirmation” email from Services@QuestDiagnostics.com. If you don't see it, it might be in your spam folder.

12 Click the Account Confirmation page link to verify your email address.

13 Go to MyQuest.QuestDiagnostics.com and SIGN IN.

14 When prompted, click Verify Identity to start the identity verification process so that you can view your test results when they become available.

15 Read the Identity Verification information and then click Get Started.

16 Enter the last 4 digits of your SSN, if prompted, and then click Verify.

17 Read the additional Identity Verification information and then click Continue.

18 On the Identity Verification Questions page, answer all 3 questions, and then click Continue.

Note: If you are unable to answer all of the questions correctly, you will receive additional information on how to complete identity verification.

19 On the Privacy Authorization page, click to read the Patient Authorization To Send Protected Health Information and the Notice To The Patient. Select the I have read, understand, and agree to terms of service above check box and then click I AGREE. When the Identity Verification Successful! message appears, click Return to MyQuest.

Congratulations! You have successfully created a MyQuest account and verified your identity. If you had lab tests done at Quest Diagnostics within the last year, those lab results will be available in MyQuest within 24 hours. Otherwise, results will be available within 2–5 days of your visit to a Quest Patient Service Center.

Create a MyQuest account from QuestDirect video tutorial

Create a MyQuest account from QuestDirect quick reference guide

If you already have a MyQuest account, you can add a child to My Circle at any time. For instructions on how to add someone to your circle, go to this FAQ: How do I add someone to My Circle?

When you purchase a test for your child, If your child is already in My Circle, just click on the name of the child for whom you are purchasing the test. If the child for whom you are purchasing the test is not in the list, click Add New My Circle Sub-Account and follow the on-screen instructions.

We want to securely deliver your lab test results to you. As part of the purchasing process, you will need to sign into your MyQuest account. If you don't already have one, you will be asked to create one.

Note: If you have a MyQuest account, but have not completed/verified it, you must do so in order to receive your lab test results. Check your MyQuest Notifications (). You may have notifications requesting that you verify your identity or authorize that your lab test results be delivered.

For more information on the features and functionality available in MyQuest, go here. Otherwise, please sign in and explore your MyQuest account.

For more information on the features and functionality available in My Circle, go here (to the MyQuest FAQs) and scroll down to the My Circle section. Otherwise, please sign in and explore your MyQuest account.

Use the following steps to retrieve your username:

1 Click Sign in, and when you are on the Login page, click Forgot Username (located under the Login button).

2 Type the first name, last name, email address, and date of birth associated with your account.

3 Click Submit.

You will be sent an email from Services@QuestDiagnostics.com that contains your username.

4 Go to your email (the one that is associated with your account) and look for the email from Services@QuestDiagnostics.com with the subject of Forgot Username Email. If you don't see it, check your spam folder.

5 If you have forgotten your password, continue with the FAQ below.

Retrieve your username video tutorial

Retrieve a forgotten username quick reference guide

Use the following steps to reset your password:

1 Click Sign in, and when you are on the Login page, click Reset Password (located under the Login button).

2 Type your username and click Next.

You will be sent an email from Services@QuestDiagnostics.com that contains a verification code. This verification code will only remain valid for 30 minutes.

3 Go to your email (the one that is associated with your MyQuest account) and look for the email from Services@QuestDiagnostics.com. If you don't see it, check your spam folder.

4 Type the Eight-Digit Verification Code and then click Next.

5 Type your new password, and then type it again to confirm.

Passwords are case-sensitive, must be 8-22 characters in length, and contain at least one alphabetic and one numeric or special character.

6 Click Next.

7 When you see the Success page, click Back to Login and then log in to your account.

Reset your password video tutorial

Reset a forgotten password quick reference guide

Promo codes are special codes that you can use to get a discount on your purchase. Some promo codes can be applied to an entire purchase, others can only be applied when purchasing a specific test or panel. Carefully review your promo code so that you understand when it can be used.

Promo codes may be offered on the this website (on the homepage), through an email, or from some of our partners. Please carefully review the information that comes with the promo code. Some promo codes can be applied to an entire purchase, while others can only be applied when purchasing a specific test or panel.

You cannot sign up to receive promo codes. Promo codes may be offered on this website (on the homepage), through an email, or from some of our partners.

You can use your promo code during the checkout process. When you reach the step 2 of 2: Tell us more about you page, in the Payment Information area, you can type in and then apply your promo code. Your discount will then show up as a line item in the subtotal and the total with be updated to reflect the discount.

Notes:  

• If a test-specific offer is available, and you add that test to your cart, the promo code automatically displays in the Payment Information area. If you want to use a different promo code, click Remove, and then add the promo code you want to use.

• If you do not complete the checkout process and navigate away from the page with payment information, the promo code will be removed. You must retype the promo code when you return to this page.

You can only apply 1 promo code per purchase.

Make sure there are no typos, that the promo code hasn’t expired, and that the promo code is valid for the services that you are purchasing.

Note: Some promo codes can only be applied when you purchase specific tests. Please see the information provided with your promo code for details.

If you received a promo code in an email, we do not have the functionality to resend the email or retrieve the promo code. If it’s an offer you found online, we cannot search for it. If you are able to locate the promo code once more, please apply it directly to your order.

Promo codes must be entered during checkout. They cannot be retroactively added. If you are unsure if you added a promo code, check your receipt or review your purchase on the QuestDirect Orders page. If a promo was applied, you will see the discount in a line item of the subtotal and in the total.

It depends on the offer. Some promo codes can only be redeemed by you and cannot be shared. Others can be redeemed by anyone. Please see the information provided with your promo code for more information.

Promo codes are transferable; however, some promo codes may only be redeemable once, other ones can be redeemed one time per user. Please see the information provided with your promo code for more information.

Please be aware that when you visit a Quest Patient Service Center:

• Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.

• Masks or face coverings are required while in a patient service center, even if you got a COVID-19 vaccination.

Note: Patients who suspect they have active COVID-19 should not come to our Patient Service Centers. They should contact their doctor or an authorized healthcare provider.

Protecting your health is more important than ever. Quest Diagnostics Peace of Mind program makes it easier and safer to access the routine testing you need. For more information, click here.

Some blood tests require that you refrain from eating or drinking anything but water (fasting) prior to having your blood drawn. Fasting or diet requirements will be detailed in your confirmation email.

Fasting is where you do not eat or drink anything except water before having a lab test—usually for 8 hours or more. If you have prescription medications, you should continue taking them during this time. Please visit www.QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional  fasting information.

For tests that require fasting, it provides the most reliable results. If you did not fast and want us to perform the test anyway, we’ll note it on the report for reference.

Click here to reschedule or cancel your appointment. You can sign in with your MyQuest username and password or use your confirmation code to find you or your child's appointment. Please be aware that canceling an appointment does not cancel or refund your purchase. It puts your tests on hold until you or your child are ready to come in for testing (or until the order expires). If you want to cancel your purchase, go to this FAQ: I want to cancel my purchase. How do I do this?

You can also schedule or cancel an appointment associated with an order from the QuestDirect Orders page. To do this:

1 Click the person () icon > QuestDirect Orders.

2 Click a purchase to view your order details and access your appointment information.

3 Do one or more of the following in the Appointment Information section:

• Click Edit to change or reschedule your appointment.

• Click Cancel (next to Edit) to cancel your appointment.

Canceling your appointment does not cancel your purchase. It puts the lab tests "on hold" until you are ready to schedule a new appointment.

Note: The confirmation code that accompanies the new appointment may be different than the order number associated with your purchase. Please bring your order number or a copy of you or your child's order details with you to your appointment.

Sign in using the electronic kiosk or, if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID. Be sure to mark the reason for your visit when signing in. Additionally, please bring your order number or a copy of your order details.

You can get your or your child's lab results through MyQuest, our secure online patient portal. Results are delivered directly to MyQuest on your smartphone, tablet, or desktop. You will receive an email notification when your results are ready.

You will be the only one with access to your information and lab test results, with the exception of Quest Diagnostics and PWNHealth (including physician and related services performed for you in connection with your purchased testing) and as otherwise noted below. Your results will not be shared with your primary doctor or other providers unless you decide to share your results directly. However, Quest and PWN will disclose your information and/or test results if required by law, such as to public health authorities.

Also, if you request testing as part of a no cost to you program (eg, no cost to you COVID-19 testing), your information and, when required, test results will be shared with your insurance company and/or the government as part of the billing and claims process, and results may be shared with your primary doctor or other provider if they request your results for treatment purposes.

For additional information, please see the PWN privacy policy and the Quest privacy policy.

Your lab test results will be delivered to MyQuest as soon as they are available and you will receive an email notifying you that your results are ready. You can also check the current status of your lab results in MyQuest on the Results page under the Pending Results section. QuestDirect purchased testing will have the QuestDirect logo on the bottom, left-hand corner of a test card.

Note: If you have a result that requires prompt attention, PWNHealth will also try to contact you by phone.

Quest will send your test result, along with links to external information sources, to your MyQuest account. Your purchase also includes the ability to talk to a PWNHealth physician who can explain your results. However, it is your responsibility to ask your doctor what your test results mean. Quest urges you to share your results with your doctor to make the best decisions for your health.

Services provided by PWN are subject to its terms and conditions and privacy policies. To read PWN's terms and privacy policies, click here.

Included in your purchase is the opportunity to speak with a PWN physician to discuss any of your lab results; and in some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result you will receive a call directly from the PWN care coordination team.

If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday to Friday 9:00 AM to 5:30 PM EST at 1.855.205.6146.

Note: Your purchase includes a Physician Service Fee. This fee can be seen on the test page, on your order summary page (before checkout) and on your receipt. This is the amount of fees that Quest is collects from you on behalf of PWN for their services to you. Quest will pass along these fees to PWN.

Try each step before proceeding to the next:

1 Refresh your browser. If your lab test results are not available, go to step 2.

For the best experience, please use the latest version of Microsoft Edge™, Chrome™ for Windows or Apple^® Safari^®.

2 Check your notifications for required actions. Click the notifications () icon to see if you have any of the following messages under Required Actions:

• "You must provide Privacy Authorization to receive test results." If this message appears, click Authorize to begin the privacy authorization process."

• "You must validate your identity to fully utilize the platform." If this message appears, click Verify to begin the identity verification process.

Please allow a full 24 hours for all your lab test results to be delivered to your account. If 24 hours have passed, and your lab test results have not appeared, go to step 3.

3 If you are still unable to see your lab test results, please contact us.

• Click the question mark () icon >Message Quest, and use Quest Chat to ask for help viewing lab test results.

If it has been more than a week since you or your child came in for testing or you sent in your at-home kit, sign in to MyQuest, click the question mark () icon > Message Quest, and use Quest Chat to ask for more information about where the lab results are.

The tests available for purchase on this website are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government. You understand that Services purchased under or through QuestDirect are solely your financial responsibility.

Notes:

• COVID-19 testing may be fully paid by your health plan or by the government, with no out-of-pocket cost, when billed directly to your health plan or the government. For more information about a no-cost COVID-19 Active Infection testing option with QuestDirect, click here.

• QuestDirect is unable to provide you with a receipt that contains the basic information generally required by health plans for reimbursement. If you are planning to submit for reimbursement via your savings account, these codes may be helpful.

You may be able to submit the expenses associated with this testing to your Health Savings Account, Flexible Spending Account, Health Reimbursement Account, or similar account for reimbursement. Please check with your health account administrator to see if these expenses are eligible for reimbursement under your plan.

Notes:  

• COVID-19 testing may be fully paid by your health plan or by the government, with no out-of-pocket cost, when billed directly to your health plan or the government. For more information about a no-cost COVID-19 Active Infection testing option with QuestDirect, click here.

• QuestDirect is unable to provide you with a receipt that contains the basic information generally required by health plans for reimbursement. If you are planning to submit for reimbursement via your savings account, these codes may be helpful.

Yes, we accept all 4 major credit cards (Visa, MasterCard, Discover, and American Express).

Yes. We use Transport Security Layer (TSL) to encrypt your credit card number, name, and address information so only QuestDiagnostics.com is able to decode your information.

Sign in and check the QuestDirect Orders page for the status of your purchase. If your transaction is on the QuestDirect Orders page, it is likely that your credit card is still processing, and you should see the charge shortly.

If we were unable to perform a test that was requested, you will see a “Test Not Performed” (TNP) message on your result, and you will be refunded the full amount of the test.

Your credit card is charged when you click the Purchase button during the checkout process. Canceling or rescheduling an appointment for you or your child does not void your purchase.

For more information, please review our Cancellation Policy.

In Person in Quest Patient Service Centers

You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit

eMed telehealth proctored purchases are non-refundable and the Abbott BinaxNOW™ COVID-19 Ag Card Home Test (“eMed Test Kit”) has an expiration date, after which it is invalid and cannot be used. You will not be refunded your purchase price if the eMed Test Kit expires. eMed Test Kits will have a minimum shelf life of 14 days from the date of shipment. Prior to making your purchase, you can review the minimum expiration date for the test you are purchasing on the COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit product page.

All Other At-Home Kits

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

To cancel your purchase from the QuestDirect Orders page:

1 Sign in, if you have not already done so.

2 Click the person () icon > QuestDirect Orders to access your purchases.

3 Click the Open Orders tab.

4 Locate the correct purchase and click on it.

5 Click Cancel (to the right of Order Information).

TIP (for tests with appointments): Cancel may appear on the page twice. In the top, right corner of the Order Information section and, below, in the Appointment Information section. Please make sure to click the Cancel button in the Order Information (top) section. The Cancel button (below) in the Appointment Information section only cancels your appointment (and you will not receive an refund until after your order expires).

6 Click Cancel again to confirm that you want to cancel your purchase.

In Person in Quest Patient Service Centers

You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. For some testing programs, you will not be charged the non-refundable cancellation fee, please review the details of your program for additional information.

COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit

eMed telehealth proctored purchases are non-refundable and the Abbott BinaxNOW™ COVID-19 Ag Card Home Test (“eMed Test Kit”) has an expiration date, after which it is invalid and cannot be used. You will not be refunded your purchase price if the eMed Test Kit expires. eMed Test Kits will have a minimum shelf life of 14 days from the date of shipment. Prior to making your purchase, you can review the minimum expiration date for the test you are purchasing on the COVID-19 At-Home Rapid Antigen Test (2-Pack) At- Home Kit product page.

All Other At-Home Kits

You have until 11:55PM EST on the day of your purchase to cancel or you must wait until your purchase expires after 70 days to receive a refund. There is a non-refundable cancellation fee of $35, which includes the fees charged by PWN and Quest Diagnostics supplies and administrative fees. In some states, applicable taxes are non-refundable as well. Some sponsored testing programs will cover the non-refundable cancellation fee of $35; please review the details of your program for additional information. If you do not wish to proceed with testing, we ask that you dispose of your kits. We cannot accept return of unused kits.

To cancel your purchase from the QuestDirect Orders page:

1 Sign in, if you have not already done so.

2 Click the person () icon > QuestDirect Orders to access your purchases.

3 Click the Open Orders tab.

4 Locate the correct purchase and click on it.

5 Click Cancel (to the right of Order Information).

TIP (for tests with appointments): Cancel may appear on the page twice. In the top, right corner of the Order Information section and, below, in the Appointment Information section. Please make sure to click the Cancel button in the Order Information (top) section. The Cancel button (below) in the Appointment Information section only cancels your appointment (and you will not receive an refund until after your order expires).

6 Click Cancel again to confirm that you want to cancel your purchase.

Once you have canceled your purchase, or your order has expired, your refund will be processed within 7-14 business days. You will receive an email from Billing_Web@QuestDiagnostics.com with the subject: "Refund Payment Submitted" when your refund has been processed.

If it has been more then 14 days since your order expired or you canceled your purchase, sign into your MyQuest account, click the question mark () icon > Message Quest, and then use Quest Chat to ask about your refund.

Below are some common questions about the Comprehensive Health Profile. If you have additional questions, please ask them in Quest Chat. (Quest Chat is accessible from the bottom of each page or by clicking the Contact Quest > Message Quest menu option.)

What is a Health Quotient Score? 

The Health Quotient Score (HQS) developed by Quest, is a numerical representation of your health from 1-100. This score is unique to you and factors in select lab test results, a health risk assessment, and biometric screening. The higher your score, the better your health. You can use this number as your baseline, then develop a plan improving your health and track your progress over time.

Note: Some states do not permit a phlebotomist to take blood pressure. For instances where blood pressure is unavailable, the HQS algorithm has been adjusted to exclude blood pressure from the calculation. Additionally, an HQS will not be available if you have not taken the Health Risk Assessment or if no biometric measurements were provided.

What is a Health Risk Assessment? What if I don't complete it?

A Health Risk Assessment is a brief survey that captures family health history and current health and wellness behaviors. The information you provide contributes to your Health Quotient Score and your 12 unique Risk Factors. This survey only takes a few minutes to complete and you can complete it at any time, before or after your lab results are available.

To access the Health Risk Assessment:

1 Go to MyQuest or QuestDirect and sign in with your MyQuest credentials.

2 Click the person () icon > QuestDirect Orders.

3 Locate your purchase for a Comprehensive Health Profile in the Open Orders tab.

You will see a tracker that will show you what steps you need to complete.

4 Click Fill Out Health Risk Assessment and then answer all the questions.

What are the 12 unique Risk Factors?

The 12 Risk Factors are as follows:

• Alcohol

• Blood Pressure

• Cholesterol

• Diabetes

• Exercise

• Nutrition

• Preventive Screenings

• Safety

• Self-Care

• Stress

• Tobacco

• Weight

These Risk Factors are calculated from the same data as your Health Quotient Score and provide areas of focus for you to consider in improving your health or maintaining a healthy lifestyle. In the report they are broken out into 3 different color-coded categories:

• Low risk. This is a healthy risk level. Continue making healthy choices.

• Moderate risk. This risk level means you may be at an increased risk for health conditions associated with this factor. You can improve your risk level by making healthy lifestyle choices.

• High risk. This risk level means you may be at high risk for health conditions associated with this factor. Review your results associated with this factor and next steps.

What are biometric measurements? What if I don't provide any?

Biometric measurements refer to height, weight, body mass index (BMI), blood pressure, and waist or hip circumference. If you know your biometric information, you can provide it in the Health Risk Assessment; otherwise, you can have these measurements collected during your appointment. If you are uncomfortable with providing or having these measurements taken, your Health Quotient Score may be unavailable.

Do I need to fast before having my sample collected?

Fasting (not eating or drinking anything except water) for 8–12 hours before your sample is collected is recommended, but not required, for the Comprehensive Health Profile. For most, not fasting is acceptable; however, those who choose not to fast may show elevated triglyceride levels.

How do I keep track of what I need to do?

You can keep track of your purchase and any steps you need to complete from the Order Details page. To do this: 

1 Go to MyQuest or QuestDirect and sign in with your MyQuest credentials.

2 Click the person () icon > QuestDirect Orders.

3 Locate your purchase for a Comprehensive Health Profile in the Open Orders.

You will see a tracker that will show you what steps you need to complete, along with a button that will be enabled when your lab results are available.

• If you have not yet scheduled an appointment, click the Schedule an Appointment link to do so.

Please note that fasting (not eating or drinking anything except water) for 8–12 hours before your sample is collected is recommended but not required for these tests.

• If you have not yet completed your Health Risk Assessment, click the Fill Out Health Risk Assessment link to do so.

4 Go to your appointment, have your sample collected, and your biometic measurements collected.

5 When you receive notification (via email) that your results are available in MyQuest, you can access them from the Results page in MyQuest or from the Order Details page in both MyQuest and QuestDirect. If you are accessing your results from the Order Details page:

• A green View Results button indicates that your lab results and Health Quotient Score are available for review.

• A white View Results button indicates that you have not yet completed the Health Risk Assessment and that your Health Quotient Score is unavailable, but your lab results are available for review.

6 Contact PWN Health to set up a one-on-one consultation with a doctor to discuss your results and set measurable and achievable health goals.

Note: Quest urges you to share your results with your doctor to make the best decisions for your health.

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If you don't find the answers you are looking for in the FAQs, you can:

• Access Quest Chat. Quest Chat can answer many frequently asked questions about QuestDirect, MyQuest, and Appointment Scheduling. Quest Chat is accessible from the bottom of each page or by clicking the Contact Quest > Message Quest menu option. Once Quest Chat opens, just type your question.

• Access the Message Quest form. You can fill out a form that sends a message directly to our customer support representatives. While filling out the form, please specify a Reason for Contact, as it helps us get the message to the right support team.

If you need to chat with a real person, you can type "can I speak to a real person", "can I speak with a representative", or "can I speak with an agent" in Quest Chat. Our customer service representatives are available Monday to Friday, 7 AM to 6 PM Central Standard Time (CST).

You can also use our Message Quest form to send a message to our customer service team. To do this, type "access Message Quest form". You will receive response by email from one of our customer service representatives.

Yes. You can use our Message Quest form to send a message to our customer service team. To do this, click the Contact Quest > Message Quest menu option or the Quest Chat icon. Once Quest Chat opens, type "Access Message Quest form". While filling out the form, please specify a Reason for Contact, as it helps us get the message to the right support members. You will receive response by email from one of our customer service representatives.