How do I add someone to My Circle?
There are 2 different ways to become someone else's caregiver:
• You can be a caregiver for a friend or family member who already has a MyQuest account (or wants to create one). For this type of relationship, you send them a request asking to be their caregiver.
• The second type of caregiver is one who creates a dependent/sub-account for a child or adult dependent. To be a caregiver in this relationship, you must be a verified personal representative for the dependent. To be identified as a verified personal representative for an adult dependent, you must provide legal documentation (for example, a birth certificate, court documents, power of attorney, a health proxy, etc). For a child dependent, you must attest that you are the parent or legal guardian; you do not need to provide any legal documentation.
You have to request caregiver access or create a dependent/sub-account to add someone to your circle.
Note: If you are under the age of 18, you cannot be someone else's caregiver; nor can you create a dependent/sub-account.
If you want to request to be someone else's caregiver, use these steps.
(If the person already has a MyQuest account or is likely to create a MyQuest account).
1 After you sign in to MyQuest, click Add Another (if you already have people in your circle); otherwise, click Add a Family Member.
2 Click Send Request (under Request to be Someone Else's Caregiver)and then follow the instructions to send the request.
The recipient will receive an email from MyQuest (on your behalf) requesting caregiver access. If the person already has a MyQuest account, they can click a link in the email and accept your request to be a caregiver. If the person doesn't have a MyQuest account, they can click a link in the email, create a MyQuest account, and then accept your request to be a caregiver. Once the person accepts, they will appear in your circle.
If you are the parent or legal guardian of a minor child, use these steps to create a child dependent/sub-account.
(The dependent/sub-account will be linked to your account, and can only be accessed by you when you sign into your MyQuest account.)
1 After you sign in to MyQuest, click Add Another (if you already have people in your circle); otherwise, click Add a Family Member.
2 Under Select Your Relationship to the Patient, click Parent or Legal Guardian of Minor and click Create Sub-Account
3 Type in your dependent's information, and then click Next.
4 Review the Terms and Conditions and then click I Agree.
5 Click Parent or Legal Guardian of Minor to indicate your relationship to the patient.
6 Review the attestation, select the check box, and then click I Agree.
7 Your dependent will now appear in My Circle.
Caution! If you make any changes to your personal information or email address, your identity will become unverified. Until you re-verify your identity you will not be able receive new results for yourself or your dependents.
If you have legal authority for an adult child, elderly relative, or incapacitated adult, use these steps to create a adult dependent/sub-account .
(The dependent/sub-account will be linked to your account, and can only be accessed by you when you sign into your MyQuest account.)
Note: You will be required to upload legal documentation that verifies your status as a personal representative; and to do this, you will need an electronic copy. You can take pictures of your documentation with your phone or scan it if you do not already have an electronic copy. Files must be under 1 MB in size and in .png, .jpg, or .pdf format.
1 After you sign in to MyQuest, click Add Another (if you already have people in your circle); otherwise, click Add a Family Member.
2 Click Create Sub-Account (under Create a Dependent Account), type in your dependent's information, and then click Next.
If you cannot complete these steps and upload legal documentation at this time, your information will be saved and you will see your dependent's name in MyCircle. The dependent will be listed with a status of Verification Required. Clicking the Verification Required link will then bring you back to where you previously stopped.
3 Review and agree to the Terms and Conditions.
4 Indicate your relationship to the patient, attach the appropriate legal documents for upload and then click I Agree.
You will now see your dependent's name in My Circle with a status of In Review. Approximately 2 business days after your documentation is uploaded you should receive an email indicating whether your request to receive your dependent's lab test results is approved or denied. If you are denied, the email should provide you with information on why your request was denied.
Your dependent's status will also be updated accordingly in My Circle. An approved status will simply be that the dependent's first initial will appear in the circle and the circle will now be a color instead of grayed out. If your legal documentation was not approved for some reason, your dependent remains on the My Circle list with a status of Not Verified! If you need additional information on why your documentation was denied, please refer back to the email. Additionally, when you are ready to re-submit your legal documentation, you can click the Not Verified! link to return to the page where you upload documentation.
Caution! If you make any changes to your personal information or email address, your identity will become unverified. Until you re-verify your identity you will not be able receive new results for yourself or your dependents.
